Alyssa Landers
Denver,CO
Summary
Skilled Feline Veterinary Technician excelling in client education and both emergency and preventative care. Demonstrated ability to enhance client satisfaction and maintain meticulous medical records. Expert in medical terminology as well as customer service.
Overview
4
4
years of professional experience
Work History
Feline Veterinary Technician
All Cat Clinic
2021.02 - Current
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Administered medications to animals in treatment and documented changes in condition.
- Recorded symptoms and documented medical observations to inform treatment decisions.
Emergency Client Service Representative
VRCC
2021.06 - 2022.02
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
Education
High School Diploma -
Grandview High School
Aurora, CO05.2018
Skills
- Medical History Collection
- Client Education
- Emergency and preventive care
- Medical record-keeping
- Veterinary Medicine
- Customer Service
- Medical Terminology
Timeline
Emergency Client Service Representative
VRCC
2021.06 - 2022.02
Feline Veterinary Technician
All Cat Clinic
2021.02 - Current
High School Diploma -
Grandview High School
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