Alyssa Lass
Norfolk,VA
Summary
Highly organized Assistant Manager skilled in leading teams, managing daily operations and boosting customer satisfaction. Achieved success in increasing sales and profits, resolving customer complaints, and overseeing staff. Committed to providing exceptional customer service and operational compliance. Dedicated management professional with experience leading high-performing teams in a diverse and dynamic environment. Adept in developing and implementing service strategies tailored to customer needs, managing customer complaints, and driving customer satisfaction. Proven ability to identify and resolve service issues, streamline processes, and exceed organizational goals.
Overview
8
8
years of professional experience
Work History
Deep Clean Specialist
Paragon Cleaning LLC
07.2024 - 04.2026
- Executed thorough cleaning protocols across all areas, enhancing overall cleanliness and hygiene standards.
- Implemented best practices for using cleaning equipment, ensuring safety and effectiveness in all tasks.
- Trained team members on advanced cleaning techniques, promoting skill development and high-quality service delivery.
- Resolved issues related to cleaning discrepancies promptly, ensuring a positive environment for staff and clients alike.
- Enhanced cleanliness levels by thoroughly deep cleaning various commercial and residential spaces.
- Upheld high standards of professionalism while interacting with clients and maintaining confidentiality regarding their personal spaces or belongings.
- Boosted team efficiency, consistently collaborating on large-scale projects that required coordinated efforts for timely completion.
- Strengthened relationships with clients through clear communication, understanding their expectations, and delivering exceptional results.
Assistant Manager
Cookout
10.2018 - 04.2024
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
- Coached and mentored new employees on company policies and procedures.
- Tracked store inventories and replenished products according to demand.
- Communicated with clients to address questions, concerns, and needs and provide quality customer service.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
- Oversaw daily financial transactions and managed cash flow to support profitability.
- Provided guidance and support to junior staff members during challenging situations.
- Interviewed potential job candidates and made hiring recommendations to general manager.
- Monitored sales performance to identify potential areas for improvement.
- Coordinated employee schedules according to staff availability and processed time-off requests.
- Handled employee discipline and termination according to company policies.
- Ensured compliance with all applicable laws regarding health codes, labor regulations, and safety standards.
- Scheduled equipment cleanings, maintenance, and repairs and ordered new equipment and tools.
- Prepared monthly sales reports and presented them to senior management.
- Created detailed reports for upper management, analyzing sales figures and forecasting future trends.
General Manager
Cookout
03.2023 - 10.2023
- Managed and directed day-to-day operations of a large organization, ensuring compliance with organizational policies and procedures.
- Utilized financial analysis to identify cost savings opportunities and optimize budget allocations.
- Developed talented team, participating in hiring, coaching, and performance management processes.
- Oversaw daily workflow within the organization while maintaining optimal staffing levels.
- Supervised staff training initiatives to ensure proper onboarding of new employees and continual development of existing personnel.
- Maintained open communication channels with all departments, providing guidance on operational issues as needed.
- Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes.
- Coordinated special projects from conception through completion in a timely manner.
- Monitored inventory levels, taking proactive measures when necessary to avoid stock shortages or overages.
- Conducted regular audits of processes and systems to ensure accuracy, consistency, and adherence to regulations.
- Ensured compliance with local, state, federal laws and regulations governing company operations.
- Facilitated problem resolution between internal departments by acting as an impartial mediator.
- Formulated strategic plans for long-term growth in alignment with corporate goals.
- Analyzed data related to customer service feedback surveys to identify areas requiring improvement.
Sales Associate
Sundays
03.2022 - 02.2023
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
- Performed cleaning tasks, keeping store neat and organized.
- Assisted customers with product selection to ensure customer satisfaction.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Organized merchandise displays to promote higher levels of customer engagement.
- Provided accurate information about products, prices and availability both in person and over the phone.
- Built relationships with potential customers by providing helpful advice on product selection.
- Encouraged customers to make additional purchases and suggested relevant items.
- Introduced promotions and sale opportunities, enticing customers.
Education
High School Diploma -
Gloucester High School
06-2020
Skills
- Staff training and development
- Vendor management
- Budgeting and finance
- Team building
- Compliance understanding
- Industry knowledge
- Customer relations
- Expert problem solving
- Residential cleaning
- Chemical handling
- Time management
- Excellent people skills
Timeline
Deep Clean Specialist
Paragon Cleaning LLC
07.2024 - 04.2026
General Manager
Cookout
03.2023 - 10.2023
Sales Associate
Sundays
03.2022 - 02.2023
Assistant Manager
Cookout
10.2018 - 04.2024
High School Diploma -
Gloucester High School