Alyssa Ledesma
Porter
Summary
Dynamic and dedicated professional with experience at Hensel Phelps, excelling in public safety and customer service. Proven ability to train teams and implement effective safety protocols. Skilled in incident reporting and cash handling, consistently ensuring a secure and welcoming environment for all. Passionate about delivering exceptional service and maintaining high standards. Reliable Unarmed Security Guard with relevant experience in maintaining safety and security of premises. Strengths include keen observation skills, solid understanding of security protocols, and ability to respond effectively during crisis situations. Previous work has demonstrated impact through improved property safety measures and successful conflict resolution. Vigilant professional in the security and protection field, known for high productivity and efficient completion of tasks. Skilled in surveillance techniques, risk assessment, and emergency response coordination. Excelling in communication, teamwork, and problem-solving to ensure safety and security in all assignments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Unarmed Security Guard
Hensel Phelps
Houston
09.2025 - Current
- Monitored premises for suspicious activity and unauthorized access.
- Conducted regular patrols to ensure safety and security of assigned areas.
- Assisted visitors and employees by providing directions and information.
- Reported incidents and safety hazards to management promptly.
- Implemented access control procedures for entry and exit points.
- Trained new guards on safety protocols and emergency response procedures.
- Performed foot patrols around the property to ensure safety and security of personnel and visitors.
Barista
HMS Host International
houston
08.2024 - 05.2025
- Operated espresso machines and grinding equipment for optimal performance.
- Assisted customers with menu selections and answered product inquiries.
- Handled cash transactions accurately at the register.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Crew Member
SUBWAY®Restaurants
Houston
06.2022 - 08.2022
- Prepared fresh ingredients for sandwiches and salads daily.
- Assisted customers with menu selections and special requests.
- Maintained cleanliness and organization of work areas and equipment.
- Operated cash register and processed customer transactions accurately.
- Followed food safety guidelines to ensure product quality and hygiene.
- Engaged with customers to provide friendly service and support needs.
Education
High School Diploma -
Summer Creek High School
Humble, TX05-2025
Skills
- Customer service
- Team building
- Public safety
- Incident reporting
- Time management
- Cash handling
- Safety training
- Report writing
Accomplishments
- honors in spainsh
Certification
- licenses in unarmed security guard
Timeline
Unarmed Security Guard
Hensel Phelps
09.2025 - Current
Barista
HMS Host International
08.2024 - 05.2025
Crew Member
SUBWAY®Restaurants
06.2022 - 08.2022
High School Diploma -
Summer Creek High School