Alyssa Leon
Ardmore,OK
Summary
Proven team leader and decision-maker, adept at managing high-stress situations with professionals, as demonstrated at AT&T. Skilled in fostering a positive environment, enhancing customer loyalty through active listening and empathetic service. Excelled in a collaborative setting, significantly contributing to team objectives and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
Ardmore OK
05.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained regular and consistent attendance and punctuality.
Customer Service Representative
AT&T
San Luis, AZ
09.2020 - 03.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Diploma -
Kids High School
Yuma, AZ05.2018
Skills
- Team Player
- Active listener
- Team Leadership
- Decision-Making
Languages
Spanish
Professional Working
Timeline
Barista
Starbucks
05.2022 - Current
Customer Service Representative
AT&T
09.2020 - 03.2021
Diploma -
Kids High School