Alyssa Lomeli
Farmington,MN
Summary
To obtain a full-time position in Management/ Leadership role
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Excellence in communicating goals and vision to succeed. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
21
21
years of professional experience
Work History
Lead Associate of Operation/Manager on Duty
JP Morgan Chase
01.2022 - Current
- Responsible for all branch operations, staff schedules, complaints and escalation
- Effective results in educating, coaching and training 4+ team associates
- Subject matter expert in enforcing compliance and best practices
- Effective performance in surprise audits, ATM settlements and balancing, vault custodian, cash shipping & receiving, processing and securing large sums of cash
- Plan for daily team huddles, plan for the day with Bankers and end of day follow-up
Associate Banker-ME
JP Morgan Chase
01.2021 - 12.2021
- Ensured client satisfaction with excellent customer service skills and product knowledge
- Effective in discovering needs, problem solving, data entry, client account service and maintenance
- Cross Trained and knowledgeable in Teller and Banker role
- Responsible for providing product disclosure forms
- Effectively executed product upselling and worked closely with Chase One Partners
Banker I
Wells Fargo
01.2013 - 12.2014
- Established new accounts, assessed and managed customer accounts and finances
- Effectively promoted bank products, cross selling, partner referrals
- Developed strategic financial planning solutions to meet client financial needs
- Responsible for outbound calls and appointment setting quota
Assistant Manager
Charlotte Russe
01.2005 - 12.2008
- Effectively scheduled and interviewed qualified applicants
- Trained, educated and developed 5+newly hired associates
- Assisted with creating weekly work schedules
- Responsible for the implementation of various store policies and procedures
Education
Bachelor of Arts - Social Work
University of Louisville
Louisville, KY02.2026
Graduated - undefined
Metropolitan Community College
Omaha, NE01.2012
Community College - undefined
Spokane Falls Community College
Fairchild AFB, WA01.2010
Community College - undefined
Community College of Southern Nevada
Las Vegas, NV01.2008
High School - undefined
Columbus High School
Downey, CA01.1997
Skills
- Operations management
- Transaction processing
- Audit preparation
- Staff training
- Employee supervision
- Team building
- Time management
- Multitasking
- Conflict resolution
- Operational efficiency
- Teamwork and collaboration
- Problem-solving
Accomplishments
- Achieved Perfect score by completing 2023 & 2024 Branch Review with accuracy and efficiency.
- Achieved positive customer experience score through effectively helping with team coaching.
- Collaborated with team of 3 in the development and implementation of branch best practices.
Languages
Spanish
Fluent
Timeline
Lead Associate of Operation/Manager on Duty
JP Morgan Chase
01.2022 - Current
Associate Banker-ME
JP Morgan Chase
01.2021 - 12.2021
Banker I
Wells Fargo
01.2013 - 12.2014
Assistant Manager
Charlotte Russe
01.2005 - 12.2008
Graduated - undefined
Metropolitan Community College
Community College - undefined
Spokane Falls Community College
Community College - undefined
Community College of Southern Nevada
High School - undefined
Columbus High School
Bachelor of Arts - Social Work
University of Louisville
Previous Experience
- Banker I, Wells Fargo, Omaha, NE, 2013-01-01, 2014-12-31, Established new accounts, assessed and managed customer accounts and finances, Effectively promoted bank products, cross selling, partner referrals, Developed strategic financial planning solutions to meet client financial needs, Responsible for outbound calls and appointment setting quota
- Lead Cashier/Sales, Forever 21, Henderson, NV, 2011-01-01, 2013-12-31, Addressed all customer concerns and complaints, Experienced in customer service, cashier, fashion merchandising, Effectively supervised associate work performance and coached as needed, Achieved and or exceeded daily sales quota goals, Effectively executed floor recovery, maintenance and up kept store appearance
- Store Manager, Scollard's Cleaners, Fairchild AFB, WA, 2008-01-01, 2010-12-31, Effectively answered to customer concerns and complaints, Cross trained in customer service, cashier, sales, Responsible for opening and closing of business, Executed daily and monthly gross income report, bank deposits, Assisted with creating work schedules
- Assistant Manager, Charlotte Russe, Las Vegas, NV, 2005-01-01, 2008-12-31, Effectively scheduled and interviewed qualified applicants, Trained, educated and developed 5+ newly hired associates, Assisted with creating weekly work schedules, Responsible for the implementation of various store policies and procedures
Recognition
- Perfect Branch Audit 2023
- Perfect Branch Audit 2024
- 100% Dashboard results
- OSAT Success