Maria Lourdes Gladiola Gopiao-Liwag
Buena Park,CA
Summary
At Chase Bank, as Lead Associate Operations - Manager On Duty, I spearheaded cross-functional teams, enhancing client satisfaction and team productivity through innovative workflow optimizations. My leadership, rooted in strong problem-solving and client relationship management, secured repeat business and fostered a culture of continuous improvement and collaboration.
Overview
33
33
years of professional experience
Work History
Lead Associate Operations - Manager On Duty
Chase Bank
04.1991 - Current
- Enhanced client satisfaction with effective communication, regular progress updates, and prompt resolution of concerns.
- Evaluated team member performance regularly, providing constructive feedback for continuous improvement.
- Led cross-functional teams for successful project completion, ensuring timely delivery and high-quality results.
- Improved team productivity by streamlining workflow processes and implementing efficient project management practices.
- Built strong relationships with customers through positive attitude and attentive response.
- Built strong relationships with clients through exceptional customer service skills which led to repeat business opportunities over time periods measured in years not months or weeks alone.
- Established clear lines of communication between team members for better collaboration and overall efficiency.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Mentored and guided employees to foster proper completion of assigned duties.
Education
Bachelor of Science - Commerce - Economics
University of Santo Tomas
Manila, Philippines03.1983
Skills
- Operations Management
- Employee Supervision
- Client Relationship Management
- Staff Training
- Audit preparation
- Transaction Processing
- Report Writing
- Support Services
- Strong Problem Solver
- Inventory Replenishment
- Professional and mature
- Materials Distribution
- Cross-functional Team Coordination
Timeline
Lead Associate Operations - Manager On Duty
Chase Bank
04.1991 - Current
Bachelor of Science - Commerce - Economics
University of Santo Tomas
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