Alyssa Longo
Levittown,PA
Summary
Detail-oriented professional experienced in managing customer issues with a focus on complete satisfaction. Delivered efficient account servicing, payment processing, and appointment scheduling through strong interpersonal skills and effective time management. Committed to coordinating accurate paperwork to minimize errors and delays.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Patient Transporter
Atlantic Health System
09.2025 - Current
- Lifted and handled patients using appropriate safety equipment, ensuring patient safety and comfort throughout transportation.
- Coordinated transportation schedules by effectively communicating with patients, family members, and healthcare staff to enhance service delivery.
- Communicated effectively with healthcare team regarding patient needs and transport schedules.
- Assisted with the discharge process by escorting patients with belongings to leave the facility safely and comfortably.
- Assisted in training new transport staff, sharing best practices and safety guidelines.
- Maintained confidentiality of patient data and conditions to safeguard health information.
Parts Counter Person
Madison Honda
01.2025 - 06.2025
- Responded promptly to customer inquiries, providing expert advice to help select appropriate components and enhance satisfaction.
- Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
- Resolved customer complaints professionally, maintaining positive relationships with clients and fostering trust in the company''s services.
- Responded promptly to phone inquiries from customers seeking advice or assistance in selecting appropriate components.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Ordered parts from multiple distributors, ensuring timely fulfillment of customer demands and contributing to seamless operations.
Customer Service Representative
AutoZone
04.2024 - 01.2025
- Operated cash register for cash, check, and credit card transactions with excellent accuracy.
- Greeted customers entering the store and responded promptly to customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Created a friendly atmosphere for new customers and responded promptly to customer needs.
- Addressed customer concerns promptly, enhancing satisfaction and fostering loyalty.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Built rapport with customers through active listening, contributing to retention and positive experiences.
Automotive Technician
Paul Miller Subaru
07.2021 - 10.2023
- Mitigated potential warranty claims through close inspections of newly serviced vehicles prior to their return to customers.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Drove business growth through exceptional customer service, resulting in increased repeat clientele and positive word-of-mouth referrals.
- Maintained customer trust by adhering to ethical repair practices and ensuring transparent communication throughout the service process.
- Improved customer satisfaction by delivering timely, accurate repair estimates for various automotive issues.
Customer Service Representative
Pepboys Parts And Auto
09.2020 - 05.2021
- Assisted customers in navigating the company website and placing online orders; improving overall user experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Addressed elevated customer concerns to ensure satisfactory outcomes. efficiently, finding satisfactory resolutions for both customers and the company alike.
- Improved customer satisfaction by promptly addressing concerns and providing accurate information.
- Built rapport with customers through active listening, resulting in higher retention rates and positive feedback.
- Resolved disputes or conflicts in high-stress situations while maintaining professionalism.
Automotive Technician Apprentice
Pepboys Parts And Auto
08.2019 - 09.2020
- Updated knowledge of industry trends and advancements through ongoing education and training, enhancing skill set as an apprentice technician.
- Demonstrated strong attention to detail when diagnosing vehicle issues, ensuring that all underlying problems were identified before proceeding with repairs.
- Participated in team meetings and provided constructive feedback, fostering a positive work environment.
- Maximized productivity by efficiently managing assigned tasks, prioritizing based on urgency and complexity of each job.
- Maintained strong knowledge of current automotive technology advancements and incorporated new techniques and tools into daily repair work.
- Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback for improvement initiatives.
Education
High School Diploma -
Parsippany High School
Parsippany, NJSkills
- Customer Service
- Service documentation
- Parts ordering
- Ability to multitask
- Problem solving
- Team collaboration
- Conflict resolution
- Communication skills
- Complaint handling
- Vehicle inspection
Certification
- Basic Life Support Training
Timeline
Patient Transporter
Atlantic Health System
09.2025 - Current
Parts Counter Person
Madison Honda
01.2025 - 06.2025
Customer Service Representative
AutoZone
04.2024 - 01.2025
Automotive Technician
Paul Miller Subaru
07.2021 - 10.2023
Customer Service Representative
Pepboys Parts And Auto
09.2020 - 05.2021
Automotive Technician Apprentice
Pepboys Parts And Auto
08.2019 - 09.2020
High School Diploma -
Parsippany High School