Alyssa Lopez
ESS
Los Lunas,NM
2
Languages
10
years of professional experience
Majored with a B.S. in Biology. Took a break from work to focus on being a Full-Time Student and Mother. Accomplished Health Manager at Carenet, adept in supervising staff and enhancing customer service metrics. Demonstrates exceptional organizational skills and attention to detail, alongside a proven track record in leadership and problem resolution. Proficient in Microsoft Office, with a commitment to fostering a positive and efficient work environment. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals.
Work History
Substitute Teacher
2 Years 3 Months- Delivered lesson plans effectively to diverse student groups, fostering an inclusive learning environment.
- Adapted instructional strategies based on individual student needs and learning styles.
- Collaborated with full-time teachers to support classroom management and student engagement.
- Implemented behavioral management techniques to maintain a positive classroom atmosphere.
Health Manager
4 Years 4 Months- Accomplish department objectives by managing staff; oversee day-to-day operations
- Supervise over 20 staff calls for quality assurance and protocol purposes
- Reviewed staff performance to identify training needs and developed targeted training sessions
- Monitored customer service metrics to ensure adherence to quality standards and improve service delivery
- Prepared comprehensive reports for various departments and upper management to inform decision-making
Personal Care Attendant
11 Months- Provided personal care to physically disabled, cognitively impaired, ill, and elderly individuals, enhancing their quality of life.
- Aided clients with personal hygiene, including showers, bathing, and grooming, ensuring comfort and dignity.
- Assisted elderly residents in senior homes with daily activities, promoting their independence and well-being.
- Ensured all tasks were completed with a high level of accuracy and attention to detail.
Office Assistant
1 Year 1 Month- Sorted and indexed information while maintaining specialized filing systems for efficient retrieval.
- Sorted and arranged files systematically to improve accessibility for team members.
- Utilized computer and job-related software to maintain and update filing, inventory, and database systems.
- Examined documents and forms for accuracy, ensuring compliance with company rules and regulations.
- Create invoices / billing
- Schedule Hood and Duct cleaning services
Head Cashier
1 Year 1 Month- Delivered exceptional customer service by promptly addressing inquiries and resolving issues, enhancing customer satisfaction.
- Cash handling duties; reconcile daily cash register balance
- Communicated effectively with co-workers and customers to foster a positive shopping experience.
- Managed inventory levels and restocked items to maintain product availability.
Education
Bachelor of Science - Biology
- Spring, 2026 - Graduated Honor Roll
- NM Opportunity Scholarship Recipient
- Bridge to Success Scholarship Recipient
- GPA: 3.5 GPA
High School
- Honor Roll
- GPA: GPA: 3.8
Skills
Laboratory techniques
Data analysis
Report preparation
Excel Spreadsheets
Microsoft Office
Verbal and Written Communication
Organizational Skills
Time Management
Problem and Issue Resolution
Supervision & Leadership
Meeting Planning
Attention to Detail
Project Coordination
Friendly
Positive Attitude
Reliable & Trustworthy
Accomplishments
- Promoted from Agent to Manager, after 12-months.
- Honor Student
Affiliations
BEMP Member, 2025-2026
Languages
English
Professional
Timeline
Substitute Teacher
ESS
02.2023 - 05.2025Read More
Health Manager
Carenet
02.2019 - 06.2023Read More
Personal Care Attendant
Simplicity
02.2018 - 01.2019Read More
Office Assistant
Southwest Hood and Duct
01.2017 - 02.2018Read More
Head Cashier
Little Caesars
11.2015 - 12.2016Read More
Belen High School
High School
Read More
University of New Mexico Albuquerque
Bachelor of Science from Biology
Read More