Alyssa Lowes Cooke
Redlands,CA
Summary
Dynamic Operations Manager with a proven track record at D&B Property Maintenance, excelling in client relationship management and operational efficiency. Enhanced client loyalty through innovative retention strategies and effective communication. Skilled in scheduling and logistics, I drive continuous improvement and foster collaboration among diverse teams to achieve outstanding results.
Overview
13
13
years of professional experience
Work History
Operations Manager
D&B Property Maintenance
Redlands, California
03.2025 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
Virtual Client Experience Manager
The Treatment Skin Boutique
06.2021 - 03.2025
- Coordinated schedules for six locations to ensure optimal coverage and maximize client satisfaction.
- Implemented retention strategies that boosted client loyalty and engagement.
- Managed diverse team of over 100 employees, promoting effective communication and collaboration.
- Enhanced client experience through proactive communication and superior phone skills.
- Developed staff schedules while providing personalized service to enhance client interactions.
- Oversaw inventory management, product ordering, payroll, and financial documentation processes.
Gym Manager/ Trainer
VNGCE Athletics
Redlands
07.2015 - 09.2024
- Conducted fitness classes that engaged clients and promoted active lifestyles.
- Implemented strategies to enhance customer retention through loyalty programs.
- Maintained accurate records of member attendance, sales figures, and inventory levels.
- Provided performance feedback on employee reviews, offering coaching as necessary.
Server
Jakes Bistro
Yucaipa
10.2016 - 02.2019
- Provided exceptional customer service by promptly greeting guests, accurately processing orders, and ensuring a high-quality dining experience.
- Collaborated with kitchen staff to facilitate timely food delivery while managing multiple tables efficiently, resulting in increased customer satisfaction and repeat business.
Case Manager
Ontario
02.2013 - 01.2014
- Delivered exceptional service by addressing customer inquiries and resolving issues promptly.
- Coordinated mediation schedules and facilitated communication among involved parties.
- Supported customer service efforts by managing scheduling conflicts efficiently.
- Assisted in office tasks and maintained accurate documentation for smooth operations.
Education
COSMETOLOGY -
Riverside Community College
Riverside, CAHigh School -
Redlands East Valley High School
Skills
Client relationship management
- Customer service excellence
- Communication skills
- Scheduling and logistics
- Operations management
- Marketing strategies
References
- Michelle Perez, Treatment Skin Boutique Manager, 6266754823
- Chad Griffin, VNGCE Athletics Owner, 9096022747
Timeline
Operations Manager
D&B Property Maintenance
03.2025 - Current
Virtual Client Experience Manager
The Treatment Skin Boutique
06.2021 - 03.2025
Server
Jakes Bistro
10.2016 - 02.2019
Gym Manager/ Trainer
VNGCE Athletics
07.2015 - 09.2024
Case Manager
02.2013 - 01.2014
COSMETOLOGY -
Riverside Community College
High School -
Redlands East Valley High School