Alyssa L. Rodriguez
Wharton,NJ
Summary
Experienced in a high-performing environment, contributed to the success of the number one counter with an impressive annual revenue exceeding $1 million. Lead associate role involved resolving client issues and providing guidance to the team, ensuring successful outcomes.
Overview
10
10
years of professional experience
Work History
Fragrance Specialist
Neiman Marcus
03.2022 - Current
- Utilized well-honed interpersonal and people skills to approach customers, engaging in conversation to promote products.
- Improved overall store performance by sharing best practices learned from training
- Maximized revenue through cross-selling of complementary products such as body lotions or shower gels alongside fragrances purchases.
- Collaborated with team members to achieve monthly sales goals and exceed customer satisfaction targets.
- Ensured compliance with company policies regarding product handling, safety procedures, and visual merchandising standards throughout the fragrance department.
- Served as a key resource for colleagues seeking guidance on fragrances selections or industry knowledge.
- Cultivated positive relationships with vendor representatives, staying informed about upcoming launches and promotional opportunities.
- Achieved higher sales through effective communication of product features.
Business Manager
Tom Ford Beauty
02.2020 - Current
- Company Overview: Bloomingdale's Willowbrook
- Top Producer for the brand
- Set and achieved personal and company sales goals while supporting the goals of the team
- Kept a calm head when dealing with customer concerns
- Worked with team in-store and virtual events to drive business and sales
- Created look books for clients for contactless services
- Create a Instagram business page for the counter
- Maintained strong vender relationships to maximize business results
- Constantly seek new trends and product knowledge to act as an expert for the customer and team
- Build lasting relationships and grow sales through exceptional service by contacting customers to follow up on purchase, suggest new products and invite them to upcoming events
- Digital seller for Bloomingdales: assisted with online sales for the store
- Communicates expectation to my team; follow ups to ensure goals are met
- Bloomingdale's Willowbrook
Counter Manager
Giorgio Armani Beauty
08.2019 - 02.2020
- Company Overview: Nordstrom Short Hills
- Served as the lead for product knowledge
- Maintained consistent numbers with brand and inter sell
- Booked appointments for store, counter and department events
- Product and company training for L’Oréal
- Executed make applications on demand
- Participated in inventory counts
- Created events to increase business and bring in new clients
- Nordstrom Short Hills
Professional Makeup Artist / Third Key
MAC Cosmetics
02.2015 - 06.2019
- Company Overview: Wayne/Rockaway, NJ
- Served as lead for general product knowledge to all customers and staff members
- Utilized and maintained customer database for phone calls, product launches, events and appointments
- Collaborated with Retail Manager in planning, preparation and execution of cost effective special events to generate income
- Provided direction and gave feedback to store management regarding staff performances
- Assisted customers with product/services to exceed customer expectations and needs
- Executed ‘See it, Say it” coaching sessions to artists and freelancers, in efforts to aid staff development
- Developed and facilitated meetings and incremental classes
- Provided welcoming, personal, professional and consistent service to all customers while dissolving potential conflicts when necessary
- Created and launched innovative solutions for revenue such as fundraising, creating counters, instagram's page, and theme days
- Wayne/Rockaway, NJ
Education
Cosmetology - Graduated with Honors 3.9 GPA
Artistic Academy
Morris Plains, NJ06.2009
Diploma -
Parsippany Hills High School
Morris Plains, NJ06.2007
Skills
- Client relationship building
- Sales assistance
- Beauty trends
- Sales conversion
- Upselling strategies
- Experience management
- Client empowerment
- Product launch
- Teamwork and collaboration
- Reliable and responsible
- Time management
- Problem-solving abilities
- Management Partner
Related Experience
- Participated in MAC AIDS Fund walk in Asbury Park NJ in 2016 and 2017
- Participated in volunteering at the Eric Johnson house in Morristown NJ 2017 and 2018
Timeline
Fragrance Specialist
Neiman Marcus
03.2022 - Current
Business Manager
Tom Ford Beauty
02.2020 - Current
Counter Manager
Giorgio Armani Beauty
08.2019 - 02.2020
Professional Makeup Artist / Third Key
MAC Cosmetics
02.2015 - 06.2019
Cosmetology - Graduated with Honors 3.9 GPA
Artistic Academy
Diploma -
Parsippany Hills High School
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