Alyssa L. Rodriguez
Wharton,NJ
Summary
Experienced in a high-performing environment, contributed to the success of the number one counter with an impressive annual revenue exceeding $1 million. Lead associate role involved resolving client issues and providing guidance to the team, ensuring successful outcomes.
Overview
10
10
years of professional experience
Work History
Fragrance Specialist
Neiman Marcus
Short Hills, NJ
03.2022 - Current
- Utilized well-honed interpersonal and people skills to approach customers, engaging in conversation to promote products.
- Improved overall store performance by sharing best practices learned from training
- Maximized revenue through cross-selling of complementary products such as body lotions or shower gels alongside fragrances purchases.
- Collaborated with team members to achieve monthly sales goals and exceed customer satisfaction targets.
- Ensured compliance with company policies regarding product handling, safety procedures, and visual merchandising standards throughout the fragrance department.
- Served as a key resource for colleagues seeking guidance on fragrances selections or industry knowledge.
- Cultivated positive relationships with vendor representatives, staying informed about upcoming launches and promotional opportunities.
- Achieved higher sales through effective communication of product features.
Business Manager
Tom Ford Beauty
02.2020 - Current
- Company Overview: Bloomingdale's Willowbrook
- Top Producer for the brand
- Set and achieved personal and company sales goals while supporting the goals of the team
- Kept a calm head when dealing with customer concerns
- Worked with team in-store and virtual events to drive business and sales
- Created look books for clients for contactless services
- Create a Instagram business page for the counter
- Maintained strong vender relationships to maximize business results
- Constantly seek new trends and product knowledge to act as an expert for the customer and team
- Build lasting relationships and grow sales through exceptional service by contacting customers to follow up on purchase, suggest new products and invite them to upcoming events
- Digital seller for Bloomingdales: assisted with online sales for the store
- Communicates expectation to my team; follow ups to ensure goals are met
- Bloomingdale's Willowbrook
Counter Manager
Giorgio Armani Beauty
08.2019 - 02.2020
- Company Overview: Nordstrom Short Hills
- Served as the lead for product knowledge
- Maintained consistent numbers with brand and inter sell
- Booked appointments for store, counter and department events
- Product and company training for L’Oréal
- Executed make applications on demand
- Participated in inventory counts
- Created events to increase business and bring in new clients
- Nordstrom Short Hills
Professional Makeup Artist / Third Key
MAC Cosmetics
02.2015 - 06.2019
- Company Overview: Wayne/Rockaway, NJ
- Served as lead for general product knowledge to all customers and staff members
- Utilized and maintained customer database for phone calls, product launches, events and appointments
- Collaborated with Retail Manager in planning, preparation and execution of cost effective special events to generate income
- Provided direction and gave feedback to store management regarding staff performances
- Assisted customers with product/services to exceed customer expectations and needs
- Executed ‘See it, Say it” coaching sessions to artists and freelancers, in efforts to aid staff development
- Developed and facilitated meetings and incremental classes
- Provided welcoming, personal, professional and consistent service to all customers while dissolving potential conflicts when necessary
- Created and launched innovative solutions for revenue such as fundraising, creating counters, instagram's page, and theme days
- Wayne/Rockaway, NJ
Education
Cosmetology - Graduated with Honors 3.9 GPA
Artistic Academy
Morris Plains, NJ06.2009
Diploma -
Parsippany Hills High School
Morris Plains, NJ06.2007
Skills
- Client relationship building
- Sales assistance
- Beauty trends
- Sales conversion
- Upselling strategies
- Experience management
- Client empowerment
- Product launch
- Teamwork and collaboration
- Reliable and responsible
- Time management
- Problem-solving abilities
- Management Partner
Related Experience
- Participated in MAC AIDS Fund walk in Asbury Park NJ in 2016 and 2017
- Participated in volunteering at the Eric Johnson house in Morristown NJ 2017 and 2018
Timeline
Fragrance Specialist
Neiman Marcus
03.2022 - Current
Business Manager
Tom Ford Beauty
02.2020 - Current
Counter Manager
Giorgio Armani Beauty
08.2019 - 02.2020
Professional Makeup Artist / Third Key
MAC Cosmetics
02.2015 - 06.2019
Cosmetology - Graduated with Honors 3.9 GPA
Artistic Academy
Diploma -
Parsippany Hills High School