Latifa Choukry
Celebration,FL
Summary
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
19
19
years of professional experience
Work History
Fragrance Specialist
Neiman Marcus
Orlando, FL
05.2024 - Current
- Organized promotional activities for fragrances such as store events, sampling campaigns, and in-store displays.
- Provided customer service and product knowledge to customers regarding fragrances.
- Maintained accurate inventory records for fragrances; ordered additional stock when needed.
- Advised customers on fragrance selections based on their individual preferences and needs.
Spa Reservations Clerk
The Ritz-Carlton Company
Orlando, FL
07.2021 - Current
- Assisted customers with inquiries and complaints in a professional manner.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Processed customer orders promptly and accurately.
- Answered phones in a courteous manner while providing excellent customer service.
- Compiled customer information into organized databases for easy access.
- Performed data entry tasks to update customer accounts records.
- Communicated with customers and employees to answer questions or explain information.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
Branch Manager
Dirham Express
New York, NY
02.2010 - 11.2020
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
- Coordinated promotional campaigns for new products or services in order to boost sales revenue.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Fragrance Sales Associate
Saks Fifth Avenue
New York, NY
01.2006 - 01.2010
- Greeted customers and provided customer service.
- Assisted customers in selecting fragrances, taking into consideration individual preferences and budget.
- Demonstrated knowledge of product features, benefits, and pricing.
- Provided information on product availability, special promotions, and payment options.
Education
MBA - Business
Hassan 2nd
Casablanca06-1994
Skills
- Client Relationship Building
- Product presentation
- Trend forecasting
- Sales assistance
- Client empowerment
- Interpersonal and written communication
Languages
Arabic
Native/ Bilingual
French
Native/ Bilingual
English
Full Professional
Timeline
Fragrance Specialist
Neiman Marcus
05.2024 - Current
Spa Reservations Clerk
The Ritz-Carlton Company
07.2021 - Current
Branch Manager
Dirham Express
02.2010 - 11.2020
Fragrance Sales Associate
Saks Fifth Avenue
01.2006 - 01.2010
MBA - Business
Hassan 2nd
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