ALYSSA LUCIO
Pearland,TX
Summary
A passionate and driven professional with 10 years of customer service experience. Quick problem-solving skills in a leadership role while working under pressure. With 8 years of experience working for a financial institution, I have an expansive comprehension of taking care of customers' needs and identifying products or services they can benefit from. I am seeking to further my experience in the workforce and bring your company success.
Overview
4
4
years of professional experience
Work History
Teller
Prosperity Bank
Houston, TX
06.2023 - Current
- Followed company and regulatory policies to protect customer and bank assets.
- Provided exceptional customer service while accurately processing routine transactions.
- Received and processed new client account changes, product changes, and other account maintenance as requested.
- Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
- Answered customer inquiries regarding bank products and services.
- Trained employees on cash drawer operation.
Quality Assurance Analyst
Wells Fargo & Company
REMOTE
08.2020 - 09.2021
- Promptly obtained daily list of PPP loans to independently analyze.
- Navigated multiple computer systems to obtain precise information needed for inspection of loans.
- Analyzed payroll documents to determine if company qualified for PPP loan.
- Multiple data entries of calculations, dates, and company details.
- Participated in daily team calls to learn new updated procedures to utilize in daily routine.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Organized and maintained work environment to allow for maximum productivity.
Education
San Jacinto College District
Pasadena, TXAlvin Community College
Alvin, TXSkills
- 60 WPM
- Excellent communication skills
- Calm and Professional Under Pressure
- Microsoft Office
- Client Interactions
- Customer Support
- Rapid 10-key data entry
- Organized
- Collaboration
Timeline
Teller
Prosperity Bank
06.2023 - Current
Quality Assurance Analyst
Wells Fargo & Company
08.2020 - 09.2021
San Jacinto College District
Alvin Community College