Monica Solorio
West Jordan
Summary
Dedicated and bilingual professional with over 6 years of customer service and leadership experience across food service, retail, senior care, and warehouse operations. Proven ability to handle high-pressure situations, manage teams, train new hires, and ensure efficient workflow. Skilled in communication, multitasking, and logistics, with forklift certification and strong technical proficiency in Microsoft Office and related tools.
Overview
8
8
years of professional experience
Work History
Coordinator
Merit Medical
11.2020 - 10.2023
- Leader for night shift wear house, I lead my team and made sure they all have specific tasks for the day, I train new hires, I work with hospital material, I reply to emails and phone calls daily, I drive forklifts, and boxtrucks and deliver product to the buildings that are in need of.
Cashier
JCPenny
01.2019 - 12.2020
- Recovered store, Cashier, helped customers find what they needed, Fulfillment, Packed orders, Closed/Opened store.
Cashier/Server
Taco Bell
06.2017 - 04.2018
- Drive Thru, make food/prep food, close/open store, handle customers and customers complaints (treats every customer with respect and with kindness and fixes problems fast and efficiently).
Customer service representative
Upfront Plumbing
12.2023 - Current
- We answer all inbound calls, texts and emails, we interact with all customers and gather information and manage schedules, we process new and existing service requests, we all have specific tasks that we complete throughout the day.
Education
Law Enforcement
Salt Lake Community College
06.2020
High School Diploma - GED
Sandy
06.2019
Skills
- Bilingual-Fluent in Spanish and English
- Experience with Excel, Word, outlook, windows, teams, etc
- 8 years of customer service experience
- Can type 45/60 wpm
- Multitasking
- Experience with Forklifts and box trucks
- Can handle stressful situations
- Was cpr certified
- Experience with taking calls
- 60 WPM
Timeline
Customer service representative
Upfront Plumbing
12.2023 - Current
Coordinator
Merit Medical
11.2020 - 10.2023
Cashier
JCPenny
01.2019 - 12.2020
Cashier/Server
Taco Bell
06.2017 - 04.2018
Law Enforcement
Salt Lake Community College
High School Diploma - GED
Sandy