Alyssa Luttrell
Josephine
Summary
Dedicated Patient Care Coordinator with expertise in appointment scheduling, insurance verification, and HIPAA compliance. Proven ability to enhance patient satisfaction and streamline communication within healthcare settings.
Overview
5
5
years of professional experience
Work History
Patient Care Coordinator and Surgical Verification
US Dermatology Partners
Plano, TX
06.2021 - Current
- Coordinated patient appointments, ensuring optimal scheduling and resource allocation.
- Managed insurance verification processes, enhancing accuracy in patient billing procedures.
- Developed and maintained patient records using electronic health record systems for streamlined access.
- Facilitated communication between patients and healthcare providers to address concerns effectively.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
Education
High School Diploma -
Community ISD
Nevada, TX06-2016
Skills
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Insurance verification
- Patient care
- Scheduling
- Medical terminology
- Patient education
- Multitasking
- Schedule coordination
- Insurance authorizations
Timeline
Patient Care Coordinator and Surgical Verification
US Dermatology Partners
06.2021 - Current
High School Diploma -
Community ISD