Summary
Overview
Work History
Education
Skills
Timeline
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Alyssa Mandak

Olmsted Falls

Summary

Reliable Life Enrichment worker serving unique client needs through clear communication and coordinated support functions. Consistently follows safety guidelines for lifting, exercise and transportation to avoid client injury or discomfort. Honors spirit of empathy and respect to maintain open dialogue and trust.

Overview

4
4
years of professional experience

Work History

Life Enrichment

Kemper House
06.2023 - Current
  • Helped residents to maintain independence and quality of life.
  • Developed and implemented activities to improve residents quality of life.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Provided emotional support and companionship to residents.
  • Participated in team meetings and staff training sessions.
  • Maintained entire family's schedule and organized events.
  • Encouraged residents to take part in activities tailored to individual needs.

Assistant Manager

Crumbles Bakeshoppe
01.2022 - 06.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Crew Member

Dunkin Donuts
01.2020 - 05.2023
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Became familiar with products to answer questions and make suggestions.
  • Stocked shelves to organize aisles in assigned department.
  • Accurately operated cash register to process customer payments.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.

Beauty Advisor

Ulta Beauty Inc.
01.2022 - 05.2022
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained counter and display areas for cleanliness and organization.
  • Identified skin and hair needs of customers to provide assistance in choosing best products.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Processed payments, entering sales in register for prompt customer service.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.

Education

Bachelor of Arts - Psychology

Kent State University
Kent, OH
05.2026

Skills

  • Tai Chi
  • Resident Relations
  • Dietary Requirements
  • Elder Care
  • Creating Activities
  • Arts and Crafts
  • Supporting Daily Living Needs
  • Direct Supervision

Timeline

Life Enrichment

Kemper House
06.2023 - Current

Assistant Manager

Crumbles Bakeshoppe
01.2022 - 06.2023

Beauty Advisor

Ulta Beauty Inc.
01.2022 - 05.2022

Crew Member

Dunkin Donuts
01.2020 - 05.2023

Bachelor of Arts - Psychology

Kent State University

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Alyssa Mandak