Alyssa Manson
Rossville,GA
Summary
Dynamic and compassionate professional with extensive experience in customer care services and emergency medical care. Adept at providing exceptional support in high-pressure environments while maintaining a calm and empathetic demeanor. Proven ability to communicate clearly, solve complex problems efficiently, and manage multiple tasks with attention to detail. Skilled in delivering accurate information, handling sensitive situations with care, and fostering positive relationships with diverse clientele. Committed to leveraging a comprehensive understanding of medical procedures and customer service best practices to enhance client satisfaction and safety.
Overview
10
10
years of professional experience
1
1
Certification
Work History
EMT
Bradley County EMS
2024.01 - Current
- Responded to 911 calls for medical emergencies.
- Administered CPR, oxygen and other life-saving medical treatments.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Maintained a clean and organized ambulance, ensuring optimal readiness for emergency calls.
- Managed inventory of medical supplies, ensuring adequate stock levels for effective emergency response.
- Demonstrated strong decision-making abilities in determining the most appropriate course of action for each unique situation encountered in the field.
- Improved patient care by efficiently assessing and stabilizing patients during medical emergencies.
EMT
Puckett EMS
2022.04 - Current
- Demonstrated strong decision-making abilities in determining the most appropriate course of action for each unique situation encountered in the field.
- Reduced response times by accurately navigating emergency vehicles to scenes of accidents and medical crises.
- Responded to 911 calls for medical emergencies.
- Administered CPR, oxygen and other life-saving medical treatments.
- Collaborated with medical doctors and other healthcare professionals.
Firefighter
Rossville Fire Department
2022.03 - Current
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Responded to fires and emergency medical calls to perform lifesaving procedures.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Demonstrated strong leadership skills while serving as a mentor to new firefighters, fostering a culture of teamwork and professionalism within the department.
Pest Control Technician
Terminix
2021.07 - 2022.04
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Complied with safety guidelines and regulations with during pest control processes.
- Prepared detailed reports to provide information on pest activity and recommend corrective actions.
Stow Associate
Amazon
2018.04 - 2021.07
- Ensured timely order fulfillment with effective stowage of items in designated storage locations.
- Maintained clean, orderly work environment free of hazards.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Contributed to a positive work atmosphere, fostering strong relationships among team members through open communication and collaboration.
Manager
Firehouse Subs
2018.12 - 2019.06
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Pharmacy and Loss Prevention Associate
Walmart
2014.11 - 2018.12
- Consulted with store managers on bases to perform loss investigations.
- Enhanced store safety for employees and customers by identifying potential hazards and addressing them promptly.
- Assisted law enforcement officials in apprehending suspects when needed, acting as a reliable liaison between the store and local authorities.
- Assisted pharmacists in maintaining a well-organized and up-to-date inventory of medications, ensuring optimal stock levels for smoother operations.
- Contributed to a safe pharmacy environment by adhering to strict medication storage guidelines and disposal procedures.
- Assisted customers in selecting appropriate over-the-counter products by providing knowledgeable guidance and recommendations.
Education
Associate of Science - Science
Volunteer State
Gallatin, TN05.2024
Skills
- Customer Care
- Critical Thinking
- Communication skills
- Engaged listening
- Attention to Detail
- Time Management
- Emergency medical care
- Problem-solving ability
- Public Speaking
Certification
CPR and First Aid certification
Timeline
EMT
Bradley County EMS
2024.01 - Current
EMT
Puckett EMS
2022.04 - Current
Firefighter
Rossville Fire Department
2022.03 - Current
Pest Control Technician
Terminix
2021.07 - 2022.04
Manager
Firehouse Subs
2018.12 - 2019.06
Stow Associate
Amazon
2018.04 - 2021.07
Pharmacy and Loss Prevention Associate
Walmart
2014.11 - 2018.12
Associate of Science - Science
Volunteer State
CPR and First Aid certification
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