Alyssa Marrero
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
Work History
Server/Bartender
The Cheesecake Factory
10.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Hostess/Server
Bubba's 33
09.2020 - 10.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Manager in Training
McDonald's
06.2017 - 09.2020
- Enhanced team performance by implementing effective training strategies and management techniques.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
Education
High School Diploma -
Old Bridge High School
Matawan, NJ06.2020
Skills
- Customer Service
- Strong Multitasking
- Strong Work Ethic
- Cash Handling
- Employee Training
- Attention to Detail
Timeline
Server/Bartender
The Cheesecake Factory
10.2022 - Current
Hostess/Server
Bubba's 33
09.2020 - 10.2022
Manager in Training
McDonald's
06.2017 - 09.2020
High School Diploma -
Old Bridge High School