Alyssa Martinez
Middletown,CT
Summary
Conscientious Healthcare professional offering over 10 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Paraoptometric Technician
Loveland Eyecare
08.2023 - Current
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
Medical Receptionist
Pro-health Physicians Pediatrics
02.2023 - 08.2023
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Managed multi-line phone system and pleasantly greeted patients.
- Completed patient referrals to other medical specialists.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Optometric Technician
Doctor's Eye Clinic
09.2020 - 01.2023
- Performed pre-testing procedures, enabling optometrists to focus on comprehensive examinations and personalized recommendations.
- Managed inventory of optical supplies, ensuring availability of necessary materials for daily operations.
- Educated patients on proper contact lens care, reducing the incidence of infections and complications.
- Provided training support for new team members, sharing expertise on best practices in optometric assistance tasks.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Medical Assistant
Connecticut Children's Medical Center
01.2018 - 09.2020
- .
- Verified patient insurance coverage and collected required co-payments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Taught patients about medications, procedures, and care plan instructions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Optometric Technician
Westport Eyecare
01.2015 - 12.2018
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
Education
Certificate - Medical Billing
American Academy of Professional Coders
United States10.2024
Certificate - Medical Assisting
American Institute
West Hartford, CT03.2015
High School Diploma -
Hartford Adult Education
Hartford, CT09.2012
Skills
- Visual acuity testing
- HIPAA Compliance
- Optometric terminology
- EMR / EHR
- Medical Billing
- Medical terminology knowledge
- CPR
- Medical office administration
- Insurance Verification
- Telephone Etiquette
Certification
- CPOT - Certified Paraoptometric Technician
- CMA - Certified Medical Assistant
- First Aid/CPR Certified
Timeline
Paraoptometric Technician
Loveland Eyecare
08.2023 - Current
Medical Receptionist
Pro-health Physicians Pediatrics
02.2023 - 08.2023
Optometric Technician
Doctor's Eye Clinic
09.2020 - 01.2023
Medical Assistant
Connecticut Children's Medical Center
01.2018 - 09.2020
Optometric Technician
Westport Eyecare
01.2015 - 12.2018
Certificate - Medical Billing
American Academy of Professional Coders
Certificate - Medical Assisting
American Institute
High School Diploma -
Hartford Adult Education