Michelle Fennell
Customer Service Professional
Chester,PA
Summary
Experienced single mom of two with a passion for playing piano, watching comedy movies, and experimenting with new recipes. Skilled at juggling the responsibilities of parenthood while upholding a strong work ethic. Dedicated to enhancing skills and seeking opportunities to contribute within a collaborative work environment.
Skilled Ophthalmic Technician adept at evaluating complex eye diseases and cross-examining patient medical history to verify information. Prepares patients for ophthalmology tests and maintains all operating equipment. Friendly and accommodating with excellent workflow management and task delegation skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2025
2025
years of professional experience
2014
2014
years of post-secondary education
Work History
Ophthalmic Technician (Clinic Manager)
Jahnle Eye Associates
2 2024 - Current
- Clinical assistant to physician
- Counsels patients by transmitting physician's orders, use of drops, contact lenses, drugs, and answer questions about surgery and specialty imagining required/ordered
- Maintaining quality customer service
- MANAGER TASKS: Help on board all new employees, Work with front desk, monitoring for patients who get lost virtually, Oversee clinic tasks, refill requests, Urgent phone calls & requests are completed
- Motivate staff to keep Doctors on schedule, Help with daily office flow
Project Manager
Lowe’s Home Improvement
09.2017 - 09.2020
- Recruit/ Manage Teams
- Traveled
- Build relationships with third party vendors
- Product Service Review
- Executing performance evaluations
- Managed import & export of product/merchandise
Product Service Associate (PSA)
Lowe’s Home Improvement
07.2016 - 09.2020
- Team support
- Product knowledge
- Customer Service
- Manual Laborer
Merchandising Execution Associate (MET)
Home Depot
06.2015 - 07.2016
- Team support
- Product knowledge
- Customer Service
- Manual Laborer
Head Cashier
Home Depot
03.2014 - 07.2016
- Onboard new hires
- Scheduling
- Customer Service
Frontend/Backend Associate
Joe Canal’s
06.2011 - 03.2014
- Imported invoiced from received products
- Stocked Shelves
- Cashier
- Customer Service
Food Service Clerk/Overnight Shift Runner
WAWA
05.2002 - 12.2010
- Health code maintenance
- Ensuring a happy pleasant customer experience
- Scheduling
- Onboard new hires
- Executing performance evaluations
Education
High School Diploma -
Human Resources
Delaware County Community College
Skills
Efficiency
Supervisory Experience
Forklift Operator
Microsoft Excel
Presentations
Microsoft Word
Operating POS
Faxing
Scanning
Multitasking
Confidence
Customer Service
Team player
Vision testing
Color vision testing
Visual prescreening
Chart documentation
Visual field testing
Patient care
Patient education
Medication administration
Diagnostic testing
Patient relations
Appointment scheduling
Appointment management
Supply restocking
Medical history documentation
Supplies inventory
Minor surgery assistance
Glaucoma screening techniques
Spectacle prescription interpretation
Intake management
Ophthalmologist support
Contact lens fitting
Medical history obtainment
Ophthalmic terminology
Intraocular pressure measurement
Preliminary testing
Autorefractor operation
Ophthalmic equipment expertise
Visual acuity assessment
Corneal topography analysis
Pachymetry knowledge
Electronic health records management
Examination room preparation
Telephone triage
Cleaning & sanitation
Ophthalmology testing
Patient information documentation
Fundus photography proficiency
Retinal procedure assistance
Visual acuity testing
Color vision assessment
Customer service
Problem-solving
Time management
Problem-solving abilities
Multitasking Abilities
Patient care coordination
Patient assessment
Excellent communication
Amsler grid testing
Decision-making
Clinical documentation
Self motivation
Time management abilities
Adaptability and flexibility
Effective communication
Active listening
Organizational skills
Task prioritization
Timeline
Project Manager
Lowe’s Home Improvement
09.2017 - 09.2020
Product Service Associate (PSA)
Lowe’s Home Improvement
07.2016 - 09.2020
Merchandising Execution Associate (MET)
Home Depot
06.2015 - 07.2016
Head Cashier
Home Depot
03.2014 - 07.2016
Frontend/Backend Associate
Joe Canal’s
06.2011 - 03.2014
Food Service Clerk/Overnight Shift Runner
WAWA
05.2002 - 12.2010
Human Resources
Delaware County Community College
Ophthalmic Technician (Clinic Manager)
Jahnle Eye Associates
2 2024 - Current