Summary
Overview
Work History
Education
Skills
Timeline
Generic
Michelle Fennell

Michelle Fennell

Customer Service Professional
Chester,PA

Summary

Experienced single mom of two with a passion for playing piano, watching comedy movies, and experimenting with new recipes. Skilled at juggling the responsibilities of parenthood while upholding a strong work ethic. Dedicated to enhancing skills and seeking opportunities to contribute within a collaborative work environment.

Skilled Ophthalmic Technician adept at evaluating complex eye diseases and cross-examining patient medical history to verify information. Prepares patients for ophthalmology tests and maintains all operating equipment. Friendly and accommodating with excellent workflow management and task delegation skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

2025
2025
years of professional experience
2014
2014
years of post-secondary education

Work History

Ophthalmic Technician (Clinic Manager)

Jahnle Eye Associates
2 2024 - Current
  • Clinical assistant to physician
  • Counsels patients by transmitting physician's orders, use of drops, contact lenses, drugs, and answer questions about surgery and specialty imagining required/ordered
  • Maintaining quality customer service
  • MANAGER TASKS: Help on board all new employees, Work with front desk, monitoring for patients who get lost virtually, Oversee clinic tasks, refill requests, Urgent phone calls & requests are completed
  • Motivate staff to keep Doctors on schedule, Help with daily office flow

Project Manager

Lowe’s Home Improvement
09.2017 - 09.2020
  • Recruit/ Manage Teams
  • Traveled
  • Build relationships with third party vendors
  • Product Service Review
  • Executing performance evaluations
  • Managed import & export of product/merchandise

Product Service Associate (PSA)

Lowe’s Home Improvement
07.2016 - 09.2020
  • Team support
  • Product knowledge
  • Customer Service
  • Manual Laborer

Merchandising Execution Associate (MET)

Home Depot
06.2015 - 07.2016
  • Team support
  • Product knowledge
  • Customer Service
  • Manual Laborer

Head Cashier

Home Depot
03.2014 - 07.2016
  • Onboard new hires
  • Scheduling
  • Customer Service

Frontend/Backend Associate

Joe Canal’s
06.2011 - 03.2014
  • Imported invoiced from received products
  • Stocked Shelves
  • Cashier
  • Customer Service

Food Service Clerk/Overnight Shift Runner

WAWA
05.2002 - 12.2010
  • Health code maintenance
  • Ensuring a happy pleasant customer experience
  • Scheduling
  • Onboard new hires
  • Executing performance evaluations

Education

High School Diploma -

Human Resources

Delaware County Community College

Skills

Efficiency

Timeline

Project Manager

Lowe’s Home Improvement
09.2017 - 09.2020

Product Service Associate (PSA)

Lowe’s Home Improvement
07.2016 - 09.2020

Merchandising Execution Associate (MET)

Home Depot
06.2015 - 07.2016

Head Cashier

Home Depot
03.2014 - 07.2016

Frontend/Backend Associate

Joe Canal’s
06.2011 - 03.2014

Food Service Clerk/Overnight Shift Runner

WAWA
05.2002 - 12.2010

Human Resources

Delaware County Community College

Ophthalmic Technician (Clinic Manager)

Jahnle Eye Associates
2 2024 - Current

High School Diploma -

Michelle FennellCustomer Service Professional