Alyssa Martinez
Lyndhurst
Summary
Client onboarding and operations professional with 6+ years of experience managing high-touch onboarding processes, training stakeholders, and optimizing performance through data-driven insights. Proven ability to guide users through complex systems, troubleshoot issues, and improve engagement and outcomes. Strong communicator with experience managing multiple workflows, collaborating cross-functionally, and delivering a seamless end-user experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Special Education Teacher
Garden Academy
West Orange, NJ
11.2025 - Current
- Lead end-to-end onboarding by developing and executing structured onboarding plans (IEPs), ensuring alignment with goals, compliance standards, and successful implementation
- Guide stakeholders through setup and execution, clearly communicating processes, expectations, and best practices to drive engagement and long-term success
- Design and deliver onboarding and ongoing training for staff, ensuring consistent adoption of workflows, tools, and procedures
- Manage and oversee a team of 6 staff members, enforcing process integrity, quality standards, and accountability across all operations
- Monitor and analyze individual performance data to identify gaps, troubleshoot issues, and implement targeted improvements
- Proactively resolve onboarding and execution challenges, ensuring a seamless and efficient experience
- Maintain detailed documentation of onboarding progress, performance metrics, and updates for internal tracking and reporting
- Collaborate with cross-functional stakeholders to ensure alignment, continuous improvement, and operational consistency
ABA Behavior Therapist
Big Minds Tiny Hands
Brooklyn, NY
01.2022 - 2025
- Lead onboarding and ongoing support for clients, guiding setup, expectations, and execution of individualized programs
- Develop and implement structured onboarding plans (IEPs), ensuring alignment with goals and compliance requirements
- Train and onboard staff on workflows, systems, and best practices to ensure consistent execution
- Manage and oversee a team of 6 staff members, ensuring adherence to processes and quality standards
- Monitor and analyze performance data to identify gaps, troubleshoot issues, and optimize outcomes
- Provide real-time problem solving to address onboarding and implementation challenges
- Maintain detailed documentation of onboarding progress, performance metrics, and updates
- Collaborate with internal teams to ensure seamless service delivery and consistent client experience
ABA Special Education Teacher in 6:1:3 Self-Contained Classroom
QSAC Preschool
01.2018 - 01.2022
- Managed onboarding and setup for multiple concurrent programs, ensuring accuracy and consistency
- Analyzed daily data to refine processes and improve performance outcomes
- Trained and supervised staff on workflows, data tracking, and execution standards
- Served as primary point of contact for stakeholders, providing updates and resolving issues
- Improved operational efficiency by standardizing workflows and streamlining data collection
Education
Master of Science in Education - Special Education (1-6) with approved BCBA sequence
Queens College
05-2019
Bachelor of Arts - Child Study
St. Joseph's College
05-2016
Skills
- Client Onboarding & Account Setup
- Training & User Education
- Process Optimization & Workflow Management
- Data Tracking & Performance Analysis
- Cross-Functional Collaboration
- Problem Solving & Issue Resolution
- CRM / Documentation Management
- Excel, Microsoft Office, Instructional Tech Tools
Certification
- NYSE Birth- 6th Students with disabilities
- NJ TSWD (Applied and pending)
Timeline
Special Education Teacher
Garden Academy
11.2025 - Current
ABA Behavior Therapist
Big Minds Tiny Hands
01.2022 - 2025
ABA Special Education Teacher in 6:1:3 Self-Contained Classroom
QSAC Preschool
01.2018 - 01.2022
Bachelor of Arts - Child Study
St. Joseph's College
Master of Science in Education - Special Education (1-6) with approved BCBA sequence
Queens College