Shannon Frezza
Cicero,NY
Summary
Resilient Special Education Teacher with focus on the challenges associated with teaching special needs children. Remains positive under times of stress or conflict. Empathetic and accommodating in design and implementation of hands-on lessons, catering to diverse learning abilities. Proficient in employing constant communication, patience and positive reinforcement in team efforts to deliver exceptional educational tools, fostering academic achievement.
Overview
22
22
years of professional experience
Work History
Special Education Teacher
CITI BOCES
11.2016 - Current
- Promoted a positive learning environment through the use of differentiated instruction and individualized support for diverse learners.
- Designed individual education plans to encourage student growth according to different learning abilities and needs.
- Improved student behavior management by implementing consistent routines, clear expectations, and positive reinforcement strategies.
- Collaborated with multidisciplinary teams to provide comprehensive support for students with special needs.
- Served as a mentor to new teachers, sharing best practices in special education instruction and classroom management techniques.
- Increased parent involvement through the organization of workshops, conferences, and informational sessions on topics relevant to special education services.
- Streamlined classroom processes by integrating technology tools such as interactive whiteboards and assistive devices designed for students with disabilities.
- Evaluated student progress regularly using various assessment methods, ensuring accurate measurement of skill development and areas requiring additional support.
- Participated in ongoing professional development opportunities focused on evidence-based practices in special education teaching methodologies.
- Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
- Coordinated regular meetings to share and analyze student performance data and success plans with colleagues and parents.
Elementary Teacher
School District Of Philadelphia
08.2009 - 06.2016
- Improved students'' reading comprehension levels by implementing interactive and engaging literacy activities.
- Enhanced student motivation and participation through the development of diverse, hands-on learning experiences.
- Evaluated student progress regularly through formative assessments, adjusting teaching strategies as needed for improved outcomes.
- Incorporated multicultural perspectives into lesson plans, promoting diversity awareness among students.
Customer Care Sales Specialist
Verizon Wireless
04.2002 - 08.2006
- Increased customer satisfaction by addressing and resolving service inquiries promptly and professionally.
- Boosted sales revenue by identifying upsell opportunities and promoting additional products or services.
- Streamlined workflow processes, resulting in improved team efficiency and reduced response times for customer inquiries.
- Contributed to the development of new product offerings through insightful feedback based on customer needs analysis.
- Trained and mentored new sales representatives.
- Collaborated with cross-functional teams to identify and address customer needs.
Education
Bachelor of Arts - Elementary School Teaching
Gwynedd Mercy University
Gwynedd Valley, PAMaster of Arts - Elementary Education
Nova Southeastern University
Davie, FLNo Degree - Education of Individuals in Elementary Special Education Programs
SUNY Empire State College
Saratoga Springs, NY2021
Skills
- Individual Education Plans IEPs
- Material Selection
- Verbal and Nonverbal Communication
- Parent Communication
- Data Management
- Instructional Strategies
- Behavior Modifications
- National Education Association
- Multidisciplinary Collaboration
- Crisis Prevention and Intervention
- Records Management
- Client Account Management
- Sales Development
- Account Management
- Competitor Research
- De-Escalation Techniques
- Staff Training
- Customer Success Management
Timeline
Special Education Teacher
CITI BOCES
11.2016 - Current
Elementary Teacher
School District Of Philadelphia
08.2009 - 06.2016
Customer Care Sales Specialist
Verizon Wireless
04.2002 - 08.2006
Bachelor of Arts - Elementary School Teaching
Gwynedd Mercy University
Master of Arts - Elementary Education
Nova Southeastern University
No Degree - Education of Individuals in Elementary Special Education Programs
SUNY Empire State College
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