Alyssa Marvin
East Peoria,Illinois
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
2
2
years of professional experience
Work History
IT Support Specialist
Illinois Central College
06.2023 - Current
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
Teacher's Aide
Central Junior High School
08.2022 - 05.2023
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported student learning objectives through personalized and small group assistance.
- Supported classroom activities, tutoring, and reviewing work.
- Supported classroom maintenance and upkeep, organizing books and materials.
Bar Waitress
Sunset Hills Golf Course & Driving Range
04.2022 - 08.2022
- Greeted customers in bar area of busy, fast-paced restaurant with energy and enthusiasm.
- Performed opening and closing duties within bar area according to schedule.
- Took drink and food orders, detailed new menu items and specials and recommended add-ons.
- Cleared plates and utensils, cleaned table and chairs and prepared new place settings.
Restaurant Waitress
Chili's Bar And Grill
12.2021 - 03.2022
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
Education
Certification Program - Accounting Bookkeeping
Illinois Central College
East Peoria, IL05.2025
Skills
- Data Connectivity
- Troubleshooting Network Issues
- Auditing Service Requests
- Sales Techniques
- Cash Handling
- Conflict Management
- Collaborative and Team-Oriented
- State CDE Approved Paraprofessional
- Complex Problem-Solving
- Organization and Prioritization
Timeline
IT Support Specialist
Illinois Central College
06.2023 - Current
Teacher's Aide
Central Junior High School
08.2022 - 05.2023
Bar Waitress
Sunset Hills Golf Course & Driving Range
04.2022 - 08.2022
Restaurant Waitress
Chili's Bar And Grill
12.2021 - 03.2022
Certification Program - Accounting Bookkeeping
Illinois Central College
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