Summary
Overview
Work History
Education
Skills
Timeline
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Alyssa Maxwell

Petal,MS

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

7
7
years of professional experience

Work History

Head Bagger

Fort Irwin Commissary
03.2018 - 03.2022
  • Collected carts from parking lot and designated return locations.
  • Retrieved items for customers and verified prices.
  • Removed trash, swept and mopped floors for professional appearance.
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Engaged customers and provided very high level of service and support, helping find desired products and items.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflows.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

College Tutor

Barstow Community College
12.2018 - 07.2020
  • Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Supported students with helpful study habits and exam strategies.
  • Provided homework assistance using specific curriculum and materials.
  • Planned lessons for allotted time to strengthen weak subjects and build skills.
  • Provided appropriate learning materials for students.
  • Created special handouts, study guides and enrichment materials to boost student knowledge.
  • Organized group tutoring sessions to help students struggling in similar areas.
  • Responded to after hours email and telephone requests to provide students assistance with specific questions.
  • Updated required logs and student documentation to keep records accurate and current.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Responded to inquiries from callers seeking information.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Received and routed business correspondence to correct departments and staff members.

Pet Care

United Paw Force
11.2017 - 04.2019
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
  • Cared for sick or injured animals by seeking out veterinary care and notifying owners.
  • Collected animal waste produced on walks and discarded in trash or approved receptacles.
  • Supervised animals during group play sessions, checking for aggressive behavior and to prevent biting among dogs.
  • Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
  • Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items.
  • Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
  • Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
  • Spent time with cats to provide companionship and human contact.
  • Cared for gerbils, guinea pigs and hamsters.
  • Monitored water quality and temperature for fish tanks and goldfish bowls.
  • Administered regular and special medications for pets.
  • Maintained relationships with local veterinarians in case of emergencies.
  • Exercised dogs on leads and at dog parks.

Education

Bachelor of Science - Transportation And Logistics

American Public University System
St. Charles Town, WV
02.2023

Associate of Science - Business

Barstow Community College
Fort Irwin, CA
12.2020

Skills

  • Scheduling and Coordinating
  • Employee Coaching and Motivation
  • Issue and Conflict Resolution
  • Sales Activities
  • Directing Team Members
  • Customer Service
  • Administration and Reporting
  • Multitasking and Time Management
  • Billing and Invoicing
  • Strong Organizational Skills
  • Document and File Management
  • Departmental Support

Timeline

College Tutor

Barstow Community College
12.2018 - 07.2020

Head Bagger

Fort Irwin Commissary
03.2018 - 03.2022

Pet Care

United Paw Force
11.2017 - 04.2019

Bachelor of Science - Transportation And Logistics

American Public University System

Associate of Science - Business

Barstow Community College

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Alyssa Maxwell