Alyssa McLaughlin
Lyndhurst,NJ
Summary
Seasoned Manager experienced in retail and food service. Enhanced guest services and ensured health and safety compliance through effective customer service and strong work ethic. Contributed to team success by maintaining operational efficiency and fostering positive customer experiences.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Food and Beverage Server
Lucky Strike
Wallington, New Jersey
11.2025 - Current
- Served food and drinks to guests in busy bowling and entertainment environments.
- Took orders accurately using point-of-sale systems and communicated special requests.
- Handled cash, credit cards, and receipts with careful attention.
Banquet Server
The Legacy Castle
Pompton Plains, NJ
06.2023 - 11.2025
- Served plated dinners and banquet courses for weddings and luxury celebrations.
- Coordinated with catering staff during formal receptions and private events.
- Greeted guests upon arrival and provided assistance throughout the event.
- Provided exceptional service to high volume of daily customers.
- Set dining tables with linens, glassware, silverware, and polished place settings.
- Provided exceptional service to a high volume of daily customers.
- Facilitated meal service by delivering trays of food to guests in dining areas.
Arena Manager
Medieval Times Dinner & Tournament
02.2017 - 06.2023
- Oversaw the planning and execution of major events, ensuring seamless coordination between departments for optimal results.
- Supervised events from start to finish, ensuring effective crowd control and a safe environment for attendees.
- Evaluated and updated equipment regularly, ensuring the arena met industry standards for quality and functionality.
- Mentored staff members to develop their professional skills, fostering a positive work culture and maintaining a high employee retention rate.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring, and training team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Resolved customer issues, supporting lower-level employees and enhancing overall customer service quality.
- Established clear escalation procedures, facilitating timely resolution of customer issues and improving team response efficiency.
Food Server
Marcel Bakery & Kitchen
06.2020 - 04.2021
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Maintained cleanliness of working areas, enhancing guest experience and comfort.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Resolved difficult customer situations professionally, fostering customer loyalty and repeat business.
- Trained new servers on best practices, improving overall team service quality.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Lyndhurst High School
Lyndhurst, NJSkills
- Food service management
- Customer Service
- Cash handling
- Food safety standards
- Safe food handling
- Event setup
- Banquet coordination
- Bartending
- Guest Services
- Guest relations management
- Upselling
- Training new staff
- Scheduling
- Team collaboration
- Detail orientation
- Software proficiency
- Stock replenishment
- Guest seating
- Stock replenishment
- Guest seating
Certification
Servsafe Certified
Tips Certified
CPR Certified
First Aid Certified
Timeline
Food and Beverage Server
Lucky Strike
11.2025 - Current
Banquet Server
The Legacy Castle
06.2023 - 11.2025
Food Server
Marcel Bakery & Kitchen
06.2020 - 04.2021
Arena Manager
Medieval Times Dinner & Tournament
02.2017 - 06.2023
Lyndhurst High School