Alyssa McMahan
Summary
Driven and adept Contact Center Associate I at Eye Health America, I excel in customer service and problem-solving, managing over 80 patient interactions daily with a focus on efficiency and satisfaction. Skilled in medical terminology and complaint resolution, my tenure at Hp Partners showcases a commitment to quality assurance and patient care excellence.
Overview
18
18
years of professional experience
Work History
Contact Center Associate I
Eye Health America
Clemson, SC
09.2017 - Current
I currently work in the contact center in the Clemson location. I assist with over 80 patients a day. Scheduling appointments, verifying insurance, tasking technicians prescription request, and transferring calls where they need to go is just a part of what I do daily.
Chart Recovery Expert
Hp Partners-Contracted In Easley
Easley, SC
01.2006 - 07.2017
Reviewed Medical Records and made sure they were ready to be processed for billing. Worked closely with MD's/Nps to make sure medical records were completed
Education
High School Diploma -
Pickens High School
Pickens SCSkills
- Goal-Oriented
- Complaint Handling
- Follow-up skills
- Typing Speed
- Customer Service
- Problem-solving skills
- Call Center Customer Service
- Resolving issues
- Customer communications
- Inbound phone calls
- Answering questions
- Customer Support
- Gathering information
- Data Entry
- Product Knowledge
- Technical Troubleshooting
- Appointment Scheduling
- Documentation And Reporting
- Training experience
- Complaint resolution
- Call Control
- Payment Processing
- Quality Assurance
- Calm disposition
- Performance monitoring
- Teamwork and Collaboration
- Understanding Customer Needs
- Computer Skills
- Relationship Building
- Customer Relations
- Microsoft Office
- Work Prioritization
- Product and service knowledge
- Issue and Complaint Resolution
- Administrative and Office Support
- De-Escalation Techniques
- Inbound Call Management
- Policies and Procedures Adherence
- Medical terminology knowledge
- Call Documentation
Timeline
Contact Center Associate I
Eye Health America
09.2017 - Current
Chart Recovery Expert
Hp Partners-Contracted In Easley
01.2006 - 07.2017
High School Diploma -
Pickens High School