Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Peggy Harris

Powder Springs,GA

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Provides support for incoming calls during high call volume.

Overview

9
9
years of professional experience
1
1
Certification

Work History

HR Services Contact Center Associate

The Home Depot Corporate
Atlanta, GA
02.2021 - Current
  • Assisted in the recruitment process from initial contact to onboarding new hires.
  • Address and resolve payroll issues.
  • Assist with initiating Leave of Absences.
  • Address Human Resource inquiries, such as terminations, rehires, SOPs, etc.
  • Aid in educating associates with regard to Tuition Reimbursement.

Auto Claims Adjuster

State Farm
Atlanta, GA
04.2018 - 01.2021
  • Developed strategies for minimizing claim costs while ensuring customer satisfaction.
  • Analyzed policy language to ensure compliance with state regulations and company policies.
  • Processed payments according to terms outlined in policy contracts.
  • Determined liability based on facts gathered from investigations.
  • Researched applicable laws related to automobile accidents or losses.
  • Assessed damages to vehicles and property resulting from a variety of incidents.
  • Evaluated repair estimates for reasonableness and accuracy prior to authorizing repairs.
  • Attended continuing education seminars to stay abreast of changes in the field.
  • Identified and pursued subrogation opportunities to recover claim costs.
  • Utilized resources and prior experience in industry to determine if claims should be approved for payment or denied.

Senior Customer Service Representative

Bank of America
Kennesaw, GA
04.2015 - 04.2018
  • Monitored changes in laws regarding estate planning and trusts to ensure compliance with regulations.
  • Assisted with the preparation of estate planning documents.
  • Provided advice to clients regarding retirement planning and estate planning needs.
  • Recorded notice of deceased clients.
  • Assist in estate planning.
  • Uploaded documents to support closing of estates.

Education

Bachelor of Science - Health And Physical Education

Eastern Illinois University
Charleston, IL
05-1979

Skills

  • Complaint Handling
  • CRM Software
  • Goal-Oriented
  • Cultural Awareness
  • Email Etiquette
  • Escalation management
  • Call handling
  • Customer Relationship Management
  • Quality Assurance
  • Complaint resolution

Affiliations

  • I'm the team Motivational Monday Morning Guru
  • Involved n Push Projects, such presentation to team about Talent Acquisition skills
  • Triage Team where I assisted in correcting and enhancing Knowledge-based information for HR associates
  • Side Saddling with new Team mates to offer suggestions for smooth and efficient call handling

Accomplishments

  • Earned The Home Depot Bronze Award
  • Earned The Home Depot Silver Award

Certification

  • Completed Insurance Professional Course
  • Claims Adjustor Licensed
  • 0.6 Units in Telesales
  • Teachers Certificates

Timeline

HR Services Contact Center Associate

The Home Depot Corporate
02.2021 - Current

Auto Claims Adjuster

State Farm
04.2018 - 01.2021

Senior Customer Service Representative

Bank of America
04.2015 - 04.2018

Bachelor of Science - Health And Physical Education

Eastern Illinois University

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Peggy Harris