TAMARA L. BASCOM
Stone Mountain,GA
Summary
Dedicated HR professional/ Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Dedicated associate relations professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
HR Services Contact Center Associate
THE HOME DEPOT
ATLANTA, GA
10.2018 - Current
- Manage and maintain confidential information
- Identify and document issues
- Identify and drive productivity gains through simplifying processes
- Train and assist associates to improve efficiency
- Supports organization changes through high volume transactional support as needed
- Provides exceptional customer service
- Educate employees on Company policy and procedures
- Foster cross functional relationships to partner manager and associates in an effort to improve efficiency
Resolution Expeditor, Sr. Manager
THE HOME DEPOT
ATLANTA, GA
12.2017 - 10.2018
- Manage a caseload of 30-40 customer care issues, providing excellent “white glove” customer service for Home Depot customers
- Identified, categorized, and resolved root causes of customer issues related to Retail Complaints
- Provide excellent customer support
- Subject matter expert on THD Services, programs, store processes, company policies
- Served as the team captain, escalation contact and floor support
- Reconcile expense report for
Administrative Assistant
MOREHOUSE COLLEGE
Atlanta, GA
01.2010 - 12.2017
- Provide administrative support and complete all projects as assigned
- Manage all meal plan accounts using IQ Central Post
- Provide general student information to Faculty and Staff
- Encode and program Identification cards for controlled access into various academic buildings and residential life
- Manage high-volume reports and student data
Education
Associate of Arts - Psychology
Atlanta Metropolitan State College
Atlanta, GAundefined
Clarke Central High School
1991
Skills
- Courteous with Strong Service Mindset
- Customer Retention Strategies
- De-escalation Techniques
- CRM Software
- HR Practices
- Talent Acquisition
- Outlook
- Salesforce
- Workday
- Microsoft Word
Timeline
HR Services Contact Center Associate
THE HOME DEPOT
10.2018 - Current
Resolution Expeditor, Sr. Manager
THE HOME DEPOT
12.2017 - 10.2018
Administrative Assistant
MOREHOUSE COLLEGE
01.2010 - 12.2017
Associate of Arts - Psychology
Atlanta Metropolitan State College
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Clarke Central High School