Alyssa Miller
Pikeville,KY
Summary
Precise and dedicated Optometry student with background in hiring, guiding, and supervising staff. Talented at leading by example when working directly with customers to match with ideal frames, explain prescriptions, and answer questions. Expert at offering helpful feedback based on employee performance to boost customer service ratings. Friendly Dispensing Optician knowledgeable about glasses and contact lenses. Assists customers in making choices that meet vocational, lifestyle and personal needs. Offering 5 years of experience with proven history of customer satisfaction and retention. Specializing in performing patient tests, documenting measurements and collecting patient history information to maintain appointment flow and provide expert eye care.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Optical Manager/Technician
Cheyenne Vision Clinic
Cheyenne, WY
05.2014 - 08.2019
- Monitored general store systems, inventory databases, and operations to quickly identify and resolve issues or concerns.
- Checked finished eye wear to maintain optical standards, customer requirements, and special requests.
- Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
- Oversaw optician apprentice program to teach upcoming professionals valuable skills with real-world applications.
- Explained prescriptions, optical terminology, and products to customers.
- Boosted team engagement and workplace satisfaction using managerial and motivational skills.
- Recorded measurements, adjusted eye wear, and made changes based on customer feedback.
Swimming Coach
Cheyenne Swim Club
Cheyenne, WY
05.2010 - 08.2019
- Created and supervised daily workouts to refine swim techniques and devised lineups for competition.
- Observed swimmers to find and correct faults by providing feedback on performance.
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
- Taught daily swim instruction to students varying in ages and skill levels.
- Helped set-up and breakdown pool for array of events such as swim meets and swim practices .
Lifeguard Assistant Manager
Cheyenne Country Club
Cheyenne, WY
05.2007 - 08.2010
- Handled chemicals, such as chlorine, to maintain safety and cleanliness quality standards of pool water.
- Monitored pool area for violations and potential hazardous situations.
- Directed and oversaw maintenance records and incident reports.
- Tested and maintained water quality with periodic sampling.
- Opened and closed pool at designated hours of operation and made decisions for closing pool due to inappropriate chemical levels, inclement weather and low water temperature.
- Carefully observed people to monitor pool activities and member safety.
Education
O.D - Optometry
University of Pikeville College of Optometry
Pikeville, KY05.2023
Bachelor of Arts - Biochemistry And Biology
Lipscomb University
Nashville, TN05.2014
High School Diploma -
Cheyenne Central High School
Cheyenne, WY05.2010
Skills
- Compulink EHR Software Proficiency
- Microsoft Word, Excell, and PowerPoint Proficient
- Attention to Detail
- Problem-Solving
- Teamwork and Collaboration
- Dependable and Responsible
Certification
CPR, First Aid & Safety trained and certified since 2007.
Wyoming Swimming Coaches Association Certified for 5 years with Cheyenne Swim Club
References
Dr. Randall Mann- Optometrist and KYCO Preceptor
Caitlynn Estevez- KYCO Colleague
Dr. Mark Wells- Optometrist
Dr. Marty Carroll- Optometrist
Timeline
Optical Manager/Technician
Cheyenne Vision Clinic
05.2014 - 08.2019
Swimming Coach
Cheyenne Swim Club
05.2010 - 08.2019
Lifeguard Assistant Manager
Cheyenne Country Club
05.2007 - 08.2010
O.D - Optometry
University of Pikeville College of Optometry
Bachelor of Arts - Biochemistry And Biology
Lipscomb University
High School Diploma -
Cheyenne Central High School