Rachael Brenneman
Adelphi
Summary
Compassionate and creative professional with a robust background in retail, sales, medical billing, animal care, and homesteading. Known for fostering genuine connections with clientele and exceeding expectations in collaborative environments
Overview
7
7
years of professional experience
Work History
Optical Receptionist
Pataskala Vision Center
Pataskala
04.2024 - Current
- Assisted with patient check-in including verification of demographics, insurance eligibility, and payment receipts.
- Adhered to HIPAA regulations regarding confidentiality of patient information.
- Ordered contact lenses, frames and other optical products according to doctor's prescription recommendations.
- Conducted eyeglass fittings, frame styling, frame repairs, and instructed contact lens insertion and removal courses.
- Answered communications to compile patient records accurately into medical charting software program and paper files.
Lead Veterinary Assistant
Johnstown Animal Hospital
Johnstown
03.2022 - 04.2024
- Trained new staff on clinic protocols and animal care procedures effectively.
- Provided compassionate care to animals, ensuring comfort and safety during visits.
- Communicated with pet owners regarding treatment plans and care instructions clearly for preventative care and problem focused visits.
- Handled emergency situations calmly in sensitive situations while providing empathetic counsel.
- Assisted veterinarians in performing physical exams, collecting vitals, laboratory diagnostics, nail trims, surgical preparation, and anesthesia monitoring.
Lead Veterinary Receptionist
Pleasant Valley Veterinary Hospital
Plain City
03.2019 - 02.2022
- Performed basic inventory duties and bookkeeping functions such as balancing accounts receivable and payable records.
- Managed multiple social media accounts assuring prompt replies and consistent content.
- Prepared invoices for services rendered at the clinic and collected payments from clients.
- Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization.
Education
Career Diploma- Wildlife & Forestry Conservation
Penn Foster
12-2026
High School Diploma -
Big Walnut High School
05-2017
Skills
- Animal care
- Horticulture
- EMR updating
- Medical billing
- HIPAA compliance
- Revolution EHR
- Compulink EHR
- Cornerstone Veterinary Software
- Vettr Veterinary Software
- Covetrus Veterinary Software
- IDEXX Labratory
- Social Media Management
- Adobe Photoshop
- Microsoft office
Personal Affiliations
Emerald Grove Hoof & Henstead (Owner)
References
- Paula Jenkins, DVM
(740)-475-9330
- Cynthia Anderson, Owner of Johnstown Animal Hospital
(614)-937-1203
Timeline
Optical Receptionist
Pataskala Vision Center
04.2024 - Current
Lead Veterinary Assistant
Johnstown Animal Hospital
03.2022 - 04.2024
Lead Veterinary Receptionist
Pleasant Valley Veterinary Hospital
03.2019 - 02.2022
Career Diploma- Wildlife & Forestry Conservation
Penn Foster
High School Diploma -
Big Walnut High School