Brandy Frater
Bridgeton,MO
Summary
Professional Optical Care Specialist with strong experience in front-office operations. Adept at managing patient interactions, scheduling, and data entry with precision. Exceptional team collaborator focused on achieving results and adapting to changing needs. Known for dependability, effective communication, and maintaining high standards in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Optical Receptionist
Optical Expressions
03.2019 - Current
- Improved office efficiency by accurately maintaining patient records and updating information as needed.
- Handled patient check-in procedures smoothly while verifying necessary documentation such as insurance cards or referral forms.
- Ensured prompt follow-up with patients regarding order status updates or changes to scheduled appointments.
- Maintained an organized and clean reception area to create a welcoming environment for patients.
- Enhanced patient satisfaction by providing efficient and friendly service at the front desk.
- Placing Contacts orders for patient
- Developed strong relationships with patients, leading to increased loyalty and repeat business.
- Facilitated patient education on proper eye care wear for contact lenses.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
Daycare Director
Just 4 Us Childcare
09.2016 - 03.2019
- Ensured safety of children by enforcing strict health and safety guidelines in compliance with state regulations.
- Managed administrative tasks such as record-keeping, billing, and reporting to ensure efficient operation of the daycare center.
- Implemented ongoing professional development opportunities for staff members, improving overall quality of care provided at the facility.
- Brought center into full compliance with licensing and safety regulations for fire and disaster preparedness, Department of Public Health codes and USDA nutritional guidelines.
- Developed strong relationships with families, fostering a sense of community within the daycare center.
- Organized and engaged in recreational activities such as games and puzzles.
- Promoted a positive learning culture by modeling appropriate behavior management strategies for staff members to emulate.
Education
High School Diploma -
Mineola High School
Mineola, TX06-2001
Skills
- HIPAA compliance
- Strong organization
- Patient check-in
- Insurance verification
- Appointment scheduling
- Optical terminology
- Teamwork
- Multitasking
- Flexible schedule
- Filing systems
- Telephone etiquette
Timeline
Optical Receptionist
Optical Expressions
03.2019 - Current
Daycare Director
Just 4 Us Childcare
09.2016 - 03.2019
High School Diploma -
Mineola High School
Similar Profiles
Brittany HookerBrittany Hooker
Lead Dental Assistant at Great Expressions Dental CentersLead Dental Assistant at Great Expressions Dental Centers
Carla MoralesCarla Morales
General Dentist at Great Expressions Dental CentersGeneral Dentist at Great Expressions Dental Centers
Laurin TabachukLaurin Tabachuk
Administrative/Studio Assistant at Expressions in Rhythm StudioAdministrative/Studio Assistant at Expressions in Rhythm Studio