Stacy Mendoza
Belvidere,IL
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Optical Receptionist
Northern Illinois Optical Co.
Rockford, IL
04.2023 - 11.2023
- Answered phones, scheduled appointments and managed patient information in the computer system.
- Filed and maintained records and documents, ensuring their accuracy and confidentiality
- Processed payments and invoices accurately and in accordance with company procedures
- Educated patients on the importance of eye care and the effects of various contact lenses and eye-wear
- Maintained detailed patient records, including medical history, prescriptions, and test results
- Verified patient insurance eligibility and benefits in order to maximize reimbursement
- Managed a high-volume of calls and emails in a fast-paced environment
- Sorted and distributed incoming mail, ensuring the timely delivery of documents to the appropriate departments
Sales Associate
Macys Department Store
Rockford, IL
11.2022 - 02.2023
- Assisted in the training of new retail staff
- Researched and identified current trends in the retail industry to stay ahead of the competition
- Assisted in the reconciliation of daily sales and deposits, resulting in accurate and timely financial reporting
- Utilized technology to efficiently manage customer orders and inventory
- Implemented a customer service program that resulted in an increase in customer satisfaction
- Assisted customers in selecting clothing and accessories that were in line with their personal style and budget
- Built relationships with customers to encourage repeat business.
Sales Associate
Rue 21 Store
Rockford, IL
04.2022 - 09.2022
- Developed and implemented a budget-friendly wardrobe solution for a client that met their expectations
- Assisted customers with locating items and providing product information
- Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established timeframe
- Proactively engaged with customers to understand their preferences and needs, effectively recommending complementary fragrances and encouraging additional purchases.
- Utilized POS system to accurately process customer orders and payments
- Greeted customers in a kindly manner, providing a warm welcome with a smile.
Merchandise Sales Associate
HomeGoods Distribution Center
Rockford, IL
12.2020 - 03.2022
- Greeted customers and provided exceptional customer service.
- Unloaded truck shipments and restocked shelves with incoming merchandise, ensuring all products were correctly labeled and priced
- Inspected and approved incoming merchandise, ensuring quality standards were met
- Stocked shelves with merchandise and ensured aisles were organized and presentable
- Created and maintained store displays to ensure merchandise was presented in an attractive and organized manner
- Maintained an accurate cash drawer at all times, ensuring that all cash and receipts were balanced at the end of each shift
- Operated a POS system to process payments, refunds, and exchanges
- Assisted customers with loading and unloading items from their vehicles
Crew Member
Cinnabon Bakery
Rockford, IL
11.2019 - 11.2020
- Created and managed a daily production schedule to ensure timely delivery of fresh baked goods
- Coordinated with front-of-house staff to ensure timely delivery of baked goods
- Maintained a safe and secure environment by following food safety protocols
- Managed cash transactions and handled customer inquiries
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
Education
High School Diploma -
Belvidere High School
Belvidere05-2021
Skills
- HIPAA Compliance
- Collaboration and Teamwork
- Clear Communication
- Appointment Scheduling
- Customer Service
- Attention to Detail
- Flexible and Adaptable
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
Illinois Food Handler Certificate
Timeline
Optical Receptionist
Northern Illinois Optical Co.
04.2023 - 11.2023
Sales Associate
Macys Department Store
11.2022 - 02.2023
Sales Associate
Rue 21 Store
04.2022 - 09.2022
Merchandise Sales Associate
HomeGoods Distribution Center
12.2020 - 03.2022
Crew Member
Cinnabon Bakery
11.2019 - 11.2020
High School Diploma -
Belvidere High School
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