Accomplished professional with expertise in customer relationship management and time management at Puffin Drinkwear. Pursuing studies in psychedelic integration coaching, focusing on harm reduction, active listening, and goal setting.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Housecleaner
Kickass Cleaners
Bend, USA
08.2024 - Current
Thoroughly clean residential homes two times a month and double check for any missed areas
Build rapport and maintain relationships with clients and their family members by being professional and ensuring that the clients needs are met
Respond to and execute any special requests from the client
Fractional Sales Manager (Remote Contractor)
ToughCutie
Austin, USA
02.2023 - 07.2023
Executed a B2B newsletter for prospective and current customers
Recruited, hired and trained sales reps in key territories
Maintained Hubspot customer database including sales operations optimization
Marketing Manager
Puffin Drinkwear
Bend, USA
01.2022 - 11.2022
Built a multi-channel strategy that provided meaningful analytics to assist with managing up to stakeholders
Managed multiple outsourced employees and contractors such as copy writers, photographers and virtual assistants
Led multiple marketing channels such as email, SMS, social media, brand partnerships and influencer marketing
Sales Manager
Puffin Drinkwear
Bend, USA
02.2021 - 01.2022
Managed key accounts and the sales reps associated to those accounts on revenue and sales tactics
Evolved the technology and process around a fast growing account base
Built out the sales and account management playbook and onboarded 3 internal employees
Education
MA - Higher Education Administration, Teaching and Learning
University of Louisville
01.2020
BS - Human Development and Family Sciences, Human Services
Oregon State University
01.2012
Skills
Client relationship management
Written and verbal communication
Cultural competence
Compassion and patience
Time management and boundary setting
Trauma Informed
Certification
Currently enrolled in Plant Medicine Integration Coaching Training Program which will be completed in December 2025