Alyssa Montalvo
Chicago,IL
Summary
Dynamic marketing leader with a track record in driving revenue growth and enhancing referral networks. Engages effectively with clinical teams and stakeholders, advocating for patient needs while surpassing business objectives. Detail-oriented with strong organizational skills, adept at managing multiple projects and maintaining high standards of accuracy.
Overview
11
11
years of professional experience
Work History
Clinical Liaison/Senior Business Development Manager
Kindred Hospitals
Chicago, Illinois
05.2024 - 08.2026
- Achieved monthly performance goals for assigned hospitals by tracking metrics and implementing strategies.
- Expanded referral sources across assigned territories through targeted outreach.
- Strengthened relationships to maintain active referral sources.
- Coordinated referrals and admissions for referred patients to ensure seamless transition of care.
- Managed referral, assessment, and admission process successfully.
- Facilitated the admissions process by advocating for eligible patients.
- Met with patients and families to explain hospital care and services.
- Worked with patients and family members to explain benefits of ScionHealth hospitals.
- Completed clinical assessments for potential patients in line with division standards.
- Completed assessments in line with company standards.
- Used prospecting methods to build leads, including personal and business outreach, expansion opportunities with existing and new accounts, and educational presentations.
- Communicated hospital mission, ethics, goals, and department focus statement.
- Represented organization in a positive, professional manner.
- Strengthened relationships to maintain active referral sources.
- Stayed within budget by planning travel carefully and tracking expenses.
- Followed all organizational policies for ethical business practices.
- Protected confidentiality of patient and employee information.
- Applied knowledge of growth and development across lifespan to support patient care.
- Arrived promptly for scheduled shifts and adhered to established absence notification protocols.
- Followed company code of business conduct, policies and procedures, corporate compliance agreement, federal and state laws, and professional standards.
ADMISSIONS DIRECTOR/ BUSINESS DEVELOPMENT
Mayfield Care And Rehab
Chicago
02.2023 - 05.2024
- Maintained daily interactions with physicians and discharge planners at hospitals to drive referrals and admissions
- I worked in conjunction with the Regional of Business Development to support the company in its efforts to achieve facility and regional goals and objectives
- I guided the facility's internal and external sales program which ensured: strong customer service, referral sources, and payer satisfaction, appropriate market penetration, positive public image, maximization of center case-mix and average daily census (ADC) goals
- Collaborated with facility team to enhance occupancy systems, including inquiry procedures, tour effectiveness, conversion techniques, and customer satisfaction
- Facilitated the admission process by completing paperwork.
- I record information concerning inquiries, admissions, and discharges
- Compiled and distributed daily census reports to keep stakeholders informed., Notification and reporting of admission updates
- Collaborated with nursing liaisons and marketing team to manage referrals and admissions.
- Provided community tours, maintained up-to-date knowledge of bed availability, and ensured timely handling of inquiries with appropriate follow-up
Business Office Manager
Aperion Care Lakeshore
Chicago, IL
07.2022 - 02.2023
- Processed accounts receivable for private pay, Medicaid, Medicare, insurance billing.
- Conducted weekly collection calls, documenting all activity in PCC Collections tab to ensure timely follow-up.
- Monitored outstanding balances and followed up on unpaid accounts to enhance collections efforts.
- Reconciled resident trust accounts monthly, ensuring insurance premiums were paid by the 5th of each month.
- Completed Medicaid redetermination forms promptly after receipt with required support documents.
- Verified insurance coverage for residents at admission to ensure eligibility for services., eligibility for residents at admission, throughout stay.
- Enrolled residents in direct deposit through RFMS, updated daily status records.
- Attended Medicare meetings, stayed current on resident payer sources, coverage details.
- Served as liaison between corporate office, residents' families regarding billing, financial questions.
- Maintained accurate, organized financial records, supporting documents.
- Worked with admissions, nursing, social services, reimbursement, facility leadership to resolve billing, payer issues.
Admission Director/Assistant Business Office Manager
Aperion Care West Ridge
Chicago, IL
02.2021 - 07.2022
- Supported organization, development, and daily operation of the admissions department in line with federal, state, local regulations, standards, guidelines, and facility policy.
- Oversaw admissions and referral workflow, ensuring compliance with regulations and timely patient processing.
- Reviewed resident referrals and confirmed eligibility before accepting referral and admitting patient.
- Evaluated potential admissions to ensure eligibility and compliance with regulations. Coordinated clinical acceptance with appropriate clinical team.
- Responded promptly to hospital and community referrals.
- Communicated with hospital case managers, social workers, physicians, families, and other referral sources.
- Cultivated and sustained relationships with hospitals, rehabilitation centers, physician offices, assisted living facilities, and community referral sources to enhance referral network.
- Facilitated completion of public aid applications within 7 days of admission, coordinating with admissions and families to streamline the process.
- Completed public aid applications within 7 days of admission in coordination with admissions and residents' families.
- Processed Medicaid redetermination forms upon receipt and gathered necessary documentation.
- Completed Medicaid redetermination forms promptly upon receipt with required supporting documentation.
- Managed accounts receivable functions, including private pay, Medicaid, Medicare, and insurance billing.
- Enrolled residents in direct deposit through RFMS and maintained accurate daily status reporting.
- Conducted weekly collection calls and documented all collection efforts in the PCC collections tab.
Financial Admissions Manager
Footprints To Recovery
Niles, IL
01.2019 - 06.2020
- Facilitated financial conversations with clients and guarantors to clarify financial responsibilities, gather necessary information for agreements, finalize payment plans, and process payments.
- Negotiated settlements and payment plans
- Assessed patient financial needs to identify suitable assistance options
- Explained plans for treatment and payment options
- Followed up with patients and families to obtain additional information
- Completed psychosocial evaluations and needs assessments
- Developed strategies to enhance client revenue and minimize expenses
- Verified eligibility and benefits by contacting insurance companies and obtaining client demographic information for accurate documentation in the electronic medical record system.
- Reviewed and verified accuracy of department reports, Maintaining monthly logs for Admissions Department
Patient Financial Coordinator
Advocate Medical Group
Park Ridge
01.2017 - 01.2019
- Reviewed and confirmed patient eligibility for benefits
- Collected outstanding balances to ensure timely revenue flow
- Assist patients with Hardship applications and payment plans
- Executed billing procedures for patient accounts (Knowledge of ICD10 codes as well as CPT codes)
- Completed processing of invoices for timely payment
- Monitored accounts receivable and generated reports to track financial status
- Handled billing problems and disputes to resolve issues and maintain patient satisfaction
- Report every 30 days of what was collected and what still needs to be collected
Call Center Customer Service Representative
Doctor's Referral Service
Oakbrook Terrace
07.2015 - 01.2017
- Handled incoming and outgoing calls; scheduled appointments for patients with specialists and coordinated treatment plans.
- Collected and verified patient demographic and insurance information to ensure accuracy and compliance.
- Handled over 90 inbound calls daily
- Reviewed and explained various insurance plans and new Medicaid products to inform patients effectively..
Education
Bachelor of Business Administration (BBA) -
University of Phoenix
Tempe, AZ05-2025
PROJECT MANAGEMENT CERTIFICATION
The American Dream Academy
01-2024
Associate in arts - Business/ Finance
Wilbur Wright College
Chicago, IL01-2016
High School Diploma -
Fenton High School
Bensenville, IL06-2013
Skills
- Healthcare Administration
- Admissions processing
- Patient Evaluation
- Patient advocacy
- Healthcare Outreach
- CRM Software
- Sales
- Revenue Growth
- Strategic planning
- Insurance
- Relationship Building
- Leadership
- Customer management
Languages
Spanish Native or Bilingual, English Native or Bilingual
Timeline
Clinical Liaison/Senior Business Development Manager
Kindred Hospitals
05.2024 - 08.2026
ADMISSIONS DIRECTOR/ BUSINESS DEVELOPMENT
Mayfield Care And Rehab
02.2023 - 05.2024
Business Office Manager
Aperion Care Lakeshore
07.2022 - 02.2023
Admission Director/Assistant Business Office Manager
Aperion Care West Ridge
02.2021 - 07.2022
Financial Admissions Manager
Footprints To Recovery
01.2019 - 06.2020
Patient Financial Coordinator
Advocate Medical Group
01.2017 - 01.2019
Call Center Customer Service Representative
Doctor's Referral Service
07.2015 - 01.2017
Bachelor of Business Administration (BBA) -
University of Phoenix
PROJECT MANAGEMENT CERTIFICATION
The American Dream Academy
Associate in arts - Business/ Finance
Wilbur Wright College
High School Diploma -
Fenton High School