ALYSSA MORALES
Frederick,CO
Summary
Dedicated customer service professional with over 5 years of experience in delivering exceptional support and building strong client relationships. Proven ability to resolve complex issues efficiently and enhance customer satisfaction through effective communication and problem-solving skills. Adept at training and mentoring team members to improve service quality. Committed to creating a positive customer experience and driving brand loyalty in fast-paced environments. Seeking to leverage my expertise to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
Work History
Call Center Customer Service
Bright Horizons
Broomfield, CO
11.2023 - 09.2024
- Answer incoming customer calls and respond to inquiries in a professional and friendly manner
- Provide information and assistance to customers regarding company services
- Troubleshoot and resolve customer issues, ensuring customer satisfaction
- Document customer interactions and maintain accurate records in the call center database
- Escalate customer concerns to appropriate teams for further resolution when necessary
- Follow up with customers to ensure their inquiries or issues have been addressed in a timely manner
Administrative Receptionist
Holiday Inn Express and Suites
Firestone, CO
08.2021 - 10.2022
- Greet guests and provide them with a warm welcome upon arrival
- Check-in and check-out guests efficiently, ensuring accuracy of information
- Handle guest requests promptly and professionally
- Answer phone calls and direct them to the appropriate staff member or department
- Maintain knowledge of room availability, rates, and promotions
- Assist guests with information about local attractions, restaurants, and transportation
- Handle cash and credit card transactions accurately and securely
- Managing and organizing incoming and outgoing correspondence, including emails, phone calls, and mail
- Coordinating and scheduling meetings and events
- Maintaining and updating records, databases, and filing systems
- Assisting with the preparation of reports and other documents
- Providing support by processing invoices and placing inventory orders
- Assisting in the coordination of company events and conferences
Administrative Receptionist
SpringHill Suites
Longmont, CO
05.2020 - 08.2021
- Greet guests and provide them with a warm welcome upon arrival
- Check-in and check-out guests efficiently, ensuring accuracy of information
- Handle guest requests promptly and professionally
- Answer phone calls and direct them to the appropriate staff member or department
- Maintain knowledge of room availability, rates, and promotions
- Assist guests with information about local attractions, restaurants, and transportation
- Handle cash and credit card transactions accurately and securely
- Managing and organizing incoming and outgoing correspondence, including emails, phone calls, and mail
- Coordinating and scheduling meetings and events
- Maintaining and updating records, databases, and filing systems
- Assisting with the preparation of reports and other documents
- Providing support by processing invoices and placing inventory orders
- Assisting in the coordination of company events and conferences
Crew Trainer
McDonald's
Erie, CO
03.2018 - 05.2020
- Greeting and assisting customers in a friendly and professional manner
- Taking customer orders accurately and efficiently
- Preparing food and beverages according to established recipes and standards
- Maintaining cleanliness and organization of the dining area and kitchen stations
- Operating cash registers and handling transactions with customers
- Providing recommendations and answering customer questions about menu items
- Collaborating with team members to ensure efficient workflow and smooth operations
- Training new employees for each station
Education
Bachelor's - Finance
Southern New Hampshire University
Associate's - Psychology
Aims Community College
Fort Lupton, CO05.2023
Skills
- Problem Solving
- Flexibility
- Critical Thinking
- Communication
- Teamwork
- Organization
- Attention to Detail
- Responsibility
- Administrative
- Time Management
- Work Ethic
- Adaptability
Timeline
Call Center Customer Service
Bright Horizons
11.2023 - 09.2024
Administrative Receptionist
Holiday Inn Express and Suites
08.2021 - 10.2022
Administrative Receptionist
SpringHill Suites
05.2020 - 08.2021
Crew Trainer
McDonald's
03.2018 - 05.2020
Bachelor's - Finance
Southern New Hampshire University
Associate's - Psychology
Aims Community College