Megan Howell
Pleasant Hill,MO
Summary
Motivated individual with a strong background in customer service and sales. Adept at cultivating customer relationships and understanding their unique needs. Possessing excellent communication and interpersonal skills. Dedicated to providing exceptional customer service. Detail-oriented team player with strong organizational skills. Able to handle multiple projects simultaneously with a high degree of accuracy. Actively seeking a full-time position that offers professional challenges where interpersonal skills, excellent time management, and problem-solving abilities can be utilized. Hardworking employee who is enthusiastic about learning. Actively pursues opportunities to acquire new skills and contribute to the success of the team. Strong administrative, relationship-building, and problem-solving abilities make me well-equipped to make a valuable contribution in any professional setting.
Overview
10
10
years of professional experience
Work History
Call Center Customer Service
Internal Revenue Service, IRS
Kansas City, MO
09.2024 - Current
- Consistently met performance targets in both call handling time and customer service ratings, contributing to the overall success of the reservations department.
- Streamlined call handling procedures to minimize customer wait times and optimize service quality.
- Managed high call volume, providing prompt assistance to customers seeking help with their healthcare services.
- Developed and drove client-centered mission, vision, strategy and services according to customer expectations.
- Provided excellent customer service by addressing client concerns empathetically and professionally during stressful situations.
Office Manager
Associated Sales
Lees Summit, MO
09.2020 - 06.2024
- Worked closely with fellow sales representatives to share best practices, collaborate on projects, and support each other''s goals.
- Increased sales revenue by consistently meeting and exceeding assigned quotas.
- Conducted market research to identify potential customers and expand client base in assigned territories.
- Participated in trade shows, enhancing brand awareness through networking.
- Delivered informative and engaging product presentations, leading to increased customer interest and purchases.
- Developed comprehensive knowledge of company products, services, and solutions to effectively address customer needs and challenges.
- Balanced multiple tasks effectively by prioritizing responsibilities, managing time efficiently, and maintaining a strong focus on achieving assigned sales goals.
Office Manager
HSC Industrial Coatings
07.2017 - 03.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Department Head
HyVee Foods
05.2015 - 11.2017
- Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
- Promoted a positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees.
- Mentored junior team members, providing guidance and support to foster professional growth and success.
- Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
Education
Associate of Arts -
Longview Community College
Kansas City, MO05.2025
Skills
- Sales Presentations
- Objection handling
- Effective negotiation
- Closing Techniques
- Performance Tracking
- Customer Service
- Relationship Building
- Product and service knowledge
Education
true
Timeline
Call Center Customer Service
Internal Revenue Service, IRS
09.2024 - Current
Office Manager
Associated Sales
09.2020 - 06.2024
Office Manager
HSC Industrial Coatings
07.2017 - 03.2020
Department Head
HyVee Foods
05.2015 - 11.2017
Associate of Arts -
Longview Community College