Summary
Overview
Work History
Education
Awards
Certification
Timeline
Generic
Alyssa Musella

Alyssa Musella

Summary

Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.

Overview

9
9
years of professional experience
2
2

Certifications

Work History

Business Analyst, Global Compliance & Quality

Textron Aviation
09.2021 - Current
  • Support the analytical requests for 12 domestic service centers and 5 international service centers
  • Assist the quality organization in the implementation of the FAA Safety Management System (SMS) Program for 12 domestic service centers
  • Conduct internal ISO 9001, SMS Audits, & EASA Product Audits for 6 U.S. service centers
  • Utilize Microsoft 365 tools such as PowerApps, Power Automate, Sharepoint & PowerBI to add and improve business processes based on team demand.
  • Developed a tool checkout and tracking system for 2,000 calibrated and non-calibrated tools through the use of SAP for the Tampa Service Center.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.

Metadata Curator Associate

Textron Aviation
07.2020 - 09.2021
  • Increased part photos, dimensions, and descriptions for the Textron Aviation parts website.
  • Verified and corrected part information given to customers by referencing part documents obtained through the Textron Aviation database.
  • Prepared, rewrote, and edited tool webpages to improve readability and impact.

Aftermarket Sales Analyst

Textron Aviation
06.2019 - 07.2020
  • Created Salesforce reports and Power BI dashboards to help aid leadership and employees in viewing the key metrics of the Aftermarket Sales division
  • Trained a team of 6-7 incoming Sales Associates about the operations and processes in Aftermarket Sales every other month.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.

Sales Associate

Dillard's
01.2018 - 05.2019
  • Led and assisted a team of 10 to achieve common goals
  • Reorganized the juniors department to increase customer service and customer experience.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Sales Associate

Pier 1 Imports
07.2015 - 01.2018
  • Monitored 14 associates in point-of-sale and computer operations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

Master of Science - Aeronautics

Embry-Riddle Aeronautical University Worldwide
Tampa, FL
03.2025

Bachelor of Science - Aeronautics

Embry-Riddle Aeronautical University
Daytona Beach, FL
05.2019

Awards

  • Honors Award, Textron Aviation - 2022, 2023, 2024
  • Leading Edge Award, Textron Aviation - 2020

Certification

  • Private Pilot - ASEL
  • ISO 9001:2015 Lead Auditor

Timeline

Business Analyst, Global Compliance & Quality

Textron Aviation
09.2021 - Current

Metadata Curator Associate

Textron Aviation
07.2020 - 09.2021

Aftermarket Sales Analyst

Textron Aviation
06.2019 - 07.2020

Sales Associate

Dillard's
01.2018 - 05.2019

Sales Associate

Pier 1 Imports
07.2015 - 01.2018

Master of Science - Aeronautics

Embry-Riddle Aeronautical University Worldwide

Bachelor of Science - Aeronautics

Embry-Riddle Aeronautical University
Alyssa Musella