Alyssa Navarro
Riverside,CA
Summary
Dependable with high-quality customer service to guests. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Easy-going and talkative with guests. Eager to fulfill areas needed to get things done properly. Highly organized with 4+ years of customer service experience.
Overview
6
6
years of professional experience
Work History
Office Assistant
First Legal
08.2022 - Current
- Completed clerical tasks such as filing, copying, scanning and distributing documents.
- Collaborated with various departments to complete assigned tasks.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Server
The Old Spaghetti Factory International Inc.
09.2019 - 10.2021
- Worked with POS system to place orders & manage bills
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Receptionist
Gomez Motors
06.2018 - 08.2019
- Greeted incoming customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
Education
High School Diploma -
Summit View Independent Study
Riverside, Ca03.2020
Skills
- Positive Attitude
- Customer Service
- Time Management
- Data Entry
- Friendly & Welcoming
- Guest Satisfaction
- Anticipating Guest Needs
- Specialize in Organization
- Filing/Scanning/Prepping Documents
- Computer Skills
- Appointment Scheduling
- Quick Learner
- Relationship Building
- Familiar With Microsoft Programs
- Sensitive information handling
- Call Routing
Languages
English
Professional Working
Timeline
Office Assistant
First Legal
08.2022 - Current
Server
The Old Spaghetti Factory International Inc.
09.2019 - 10.2021
Receptionist
Gomez Motors
06.2018 - 08.2019
High School Diploma -
Summit View Independent Study