Alyssa Nelson
DELMAR,DE
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Sales
160 Driving Academy
Chicago, IL
03.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Bartender
Dons seafood
Pocomoke City, MD
09.2016 - Current
- 30 Hours or More)
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Server
Ruby Tuesday
Pocomoke, MD
10.2015 - 08.2018
- 30 Hours or More)
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
Bartender
Famous Dave’s
Salisbury, MD
06.2013 - 07.2014
- 30 Hours or More)
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Expo, Bartender, Server
De Lazy Lizard
Ocean City, MD
06.2011 - 06.2012
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Managed cash and bar revenue during special promotions or sporting events.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Communicated food orders to chefs to execute priorities and special requests.
- Served food at proper temperature to meet safety standards.
- Delivered food orders from kitchen to customers' tables.
Education
Some College (No Degree) - Real Estate License
The CE Shop
OnlineSome College (No Degree) - Criminal Justice
Wor-Wic Community College
Salisbury, MDSkills
- Handling Difficult Customers
- Anticipating Guest Needs
- Suggestive Selling
- Changing Beer Kegs
- Menu Memorization
- Responsible Alcohol Service
- Outstanding Customer Service
- Cash Handling and Management
- High-Volume Environments
Certification
- Licensed Real Estate Agent - June, 2022-June, 2024
Real Estate Agent
Currently a licensed agent & affiliated with Coldwell Banker Realty.
Timeline
Customer Service Representative/Sales
160 Driving Academy
03.2023 - Current
Bartender
Dons seafood
09.2016 - Current
Server
Ruby Tuesday
10.2015 - 08.2018
Bartender
Famous Dave’s
06.2013 - 07.2014
Expo, Bartender, Server
De Lazy Lizard
06.2011 - 06.2012
Some College (No Degree) - Real Estate License
The CE Shop
Some College (No Degree) - Criminal Justice
Wor-Wic Community College