Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Cybersecurity Student
Leidos
05.2023 - 08.2023
Collaborated with Leidos team to create frameworks that they could implement within their company
Updated the Leidos team week-to-week on research and new findings
Gained greater knowledge on artificial intelligence and how it will affect the future
Sales Associate
The Paper Store
11.2023 - Current
Increased sales revenue and achieved monthly sales goals by building strong rapport with customers and recommending appropriate products based on their needs.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Shift Leader
Smoothie King
08.2019 - 05.2022
Improved team productivity by implementing efficient scheduling and task delegation methods.
Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Maintained clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Provided ongoing training for new hires, fostering positive team atmosphere that encouraged growth and development.
Sales Associate
Banana Republic
09.2017 - 07.2018
Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at point of purchase.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Helped customers locate products and checked store system for merchandise at other sites.
Education
Master of Science - Business Cybersecurity Management
West Virginia University
Morgantown, WV
08.2023
Master of Arts - Criminology
West Virginia University
Morgantown, WV
05.2022
Skills
Microsoft Office 365
Familiar with Wireshark, BASH
Familiar with Network security, information security and security protocols
Extensive experience collaborating and working in team environment
Languages
Spanish
Limited Working
Affiliations
Omega Phi Alpha Service Sorority
Timeline
Sales Associate
The Paper Store
11.2023 - Current
Cybersecurity Student
Leidos
05.2023 - 08.2023
Shift Leader
Smoothie King
08.2019 - 05.2022
Sales Associate
Banana Republic
09.2017 - 07.2018
Master of Science - Business Cybersecurity Management