Alyssa Nigro
Allentown,PA
Summary
Warehouse operations professional focused on improving team efficiency and customer satisfaction. Proven track record in driving productivity through effective training and operational management while maintaining safety and quality standards. Strong relationship-building skills foster collaboration and support successful outcomes.
Overview
9
9
years of professional experience
Work History
Package Handler
FedEx
Northampton, Pennsylvania
10.2025 - Current
- Load, unload, sort, and move packages in a fast-paced warehouse environment.
- Maintain productivity and safety standards while working as part of a team.
- Assisted with package flow and ensured on-time shipment processing.
- Identified and removed damaged packages or items requiring special handling from the line.
- Repaired damaged boxes by re-taping and reinforcing for safe transport.
- Organizing packages as they come down a chute or slide to prevent jams..
Operations Manager
CVS Pharmacy
Northampton, Pennsylvania
05.2024 - 10.2025
- Oversaw financial management, including budgeting, accounting, and payroll activities.
- Coordinated cross-departmental efforts among sales, marketing, finance, and human resources to streamline operations.
- Managed inventory levels and coordinated stock replenishment processes.
- Supervised daily store operations, improving customer service initiatives and overall experience.
- Resolved customer complaints promptly, ensuring high satisfaction levels and repeat business.
- Ensured compliance with company policies and operational standards.
- Collaborated with team leaders on quality audits to uphold high standards.
- Provided leadership and mentoring to new employees on company programs.
Assistant Manager
7-Eleven
Allentown, Pennsylvania
02.2019 - 05.2024
- Supervised daily operations, optimizing staff scheduling and duty assignments for efficiency.
- Coordinated inventory management and stock replenishment, ensuring optimal stock levels to meet customer demand.
- Trained new staff on company policies and operational procedures.
- Implemented visual merchandising standards, enhancing product displays to attract customers and drive sales.
- Managed cash handling procedures and balanced registers at shift end.
- Monitored compliance with health and safety regulations to ensure a safe environment.
- Maintained accurate sales transaction records using point-of-sale systems.
- Communicated effectively with vendors for supply orders and discrepancy resolution.
Cashier
Weis Markets
02.2017 - 02.2019
- Processed customer transactions accurately and efficiently at a grocery store.
- Managed cash register operations, ensuring smooth checkout experiences.
- Delivered customer service at front-end operations, handled cash transactions, and stocked merchandise.
- Assisted customers with product inquiries and provided exceptional service.
Education
High School Diploma - College Prep
Emmaus High School
Emmaus, PA06-2019
Skills
- Loading and unloading operations
- Wrapping and boxing techniques
- Safety compliance
- Manual dexterity
- Time management
- Team collaboration
- Customer support
- Effective communication
- Conflict resolution
- Task delegation
- Financial management
- Physical adaptability
Timeline
Package Handler
FedEx
10.2025 - Current
Operations Manager
CVS Pharmacy
05.2024 - 10.2025
Assistant Manager
7-Eleven
02.2019 - 05.2024
Cashier
Weis Markets
02.2017 - 02.2019
High School Diploma - College Prep
Emmaus High School