NaCosia Bass
Heartland,TX
Summary
Results-driven professional with extensive experience at FedEx, excelling in package handling and quality assurance. Proven ability to enhance efficiency through effective sorting techniques and meticulous attention to safety protocols. Strong team collaborator, adept at managing high-pressure situations while maintaining a focus on quality and compliance. Skilled in heavy lifting and workplace safety.
Overview
2025
2025
years of professional experience
Work History
Package Handler
FedEx
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Followed verbal and written instructions to properly move and ship products.
QA Specialist
FedEx
- Increased overall testing accuracy by creating detailed test scripts based on functional and technical requirements documentation.
- Mitigated potential risks associated with software releases by conducting risk assessments and prioritizing critical test scenarios accordingly.
- Ensured compliance with industry standards and regulations through diligent adherence to established QA procedures and guidelines.
- Assisted in root cause analysis investigations, leading to more efficient problem-solving techniques within the team.
- Contributed to continuous improvement initiatives by providing constructive feedback on software design and functionality during review meetings.
- Collaborated with cross-functional teams to ensure timely resolution of critical software issues affecting customer satisfaction.
Swak
FedEx
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Followed verbal and written instructions to properly move and ship products.
Secretary
Spring Creek Assisted Living
Plano, TX
04.2024 - 07.2024
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Improved document management with introduction of new digital archiving system.
- Maintained executive appointment schedules by planning and scheduling meetings, conferences, and teleconferences.
Stower
Amazon
Irving, TX
09.2023 - 04.2024
- Inspected items for any damages and reported discrepancies to supervisor.
- Sorted over Number products onto shelves according to type, weight, and size.
- Maintained clean and organized workspaces to uphold safety standards.
- Increased efficiency in stowing processes by implementing better organization and time management techniques.
- Safely stacked items to maximize space within acceptable safety limits.
- Utilized scanning equipment to quickly locate and identify items and stock locations.
- Stayed accountable for storage and organization of warehouse merchandise.
- Arranged merchandise according to company standards to maintain tidy and organized stockroom.
- Separated damaged items from functional ones before placing on shelves.
Front End Customer Service Associate
Walmart
Frisco, TX
01.2022 - 11.2022
- Streamlined checkout processes by multitasking between register duties, bagging items, and engaging with customers simultaneously.
- Managed returns and exchanges, maintaining professionalism while adhering to company policies.
- Participated in special events or sales promotions within the store, supporting marketing efforts aimed at driving revenue growth.
- Kept inventory well-stocked at the front end displays, making it easy for customers to find popular items quickly.
- Developed strong relationships with customers through active listening, empathy, and understanding their needs.
- Handled high-volume cash transactions accurately, ensuring proper handling of both cash and credit payments.
- Positively impacted employee morale by mentoring newer staff members on company values and expectations regarding customer service excellence.
- Ensured compliance with all safety procedures at the front end, resulting in a consistently safe and secure shopping environment for customers.
- Maintained a clean and organized front end area, ensuring a positive shopping experience for all customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Assisted in training new team members, sharing best practices for providing excellent customer service.
- Greeted and verified members and guests upon entry to optimize security.
Education
Master Of Criminal Justice - Criminal Justice
Post University
Waterbury, CTMedical Assistance - Medical Assistance
Virginia College
Biloxi, MS12.2016
GED - GED
Delgado Community College
New Orleans, LA02.2015
Skills
- Heavy lifting
- Team collaboration
- Warehouse safety
- Package unloading
- Packaging
- Loading and unloading
- Stacking packages
- Truck loading and unloading
- Packing boxes
- Workplace cleanliness
- Label reading
- Fragile item handling
- Sorting packages
- Truck loading
- Package preparation
- Shipping and receiving
- Product packing
- Maintaining equipment
- Equipment operation
- Order picking and processing
- Pallet jack operation
- Freight handling
- Record keeping
- Package scanning
- Package loading
- Merchandise tracking
- Willing to learn
- Problem-solving
- Lifting and sorting
- Warehouse operations
- Decision-making
- Wrapping and boxing
- Relationship building
- Damage prevention
- Data entry
- Health and safety compliance
- Assembly and production
- Visual inspection
- Freight labeling
- Loading dock operations
- Customer service excellence
- Money handling
- Written and verbal communication
- Order taking
- Cash register systems
- Cash handling expertise
- Payment processing
- Refunds and exchanges
- Issue resolution
- Cash drawer balancing
- POS system operations
- Refund handling
- ID verification
- Daily reporting
- Returns processing
- Point of sale operation
- Identification checks
Additional Information
Retail sales- 4 years+
Senior care -10 years+
Assisted living-10 years+
Heavy Lifting- 10 years+
Cash handling -10 years+
Nursing -10 years +
Cold calling -6 years+
Home and community care-10 year+
Dementia care-10 years+
Computer operation -10 years +
Cleaning experience-10 years+
Typing-6 years+
Front Desk -2 years
Personal assistant-10 years+
Food preparation-10 years+
Meal preparation-10 years +
Sales 10 years+
Customer Service-6 years
Alzheimer’s care -10 years +
Cashiering -10 years+
Home care -10 years
Patient care -10 years
Caregiver- 10 years +
Timeline
Secretary
Spring Creek Assisted Living
04.2024 - 07.2024
Stower
Amazon
09.2023 - 04.2024
Front End Customer Service Associate
Walmart
01.2022 - 11.2022
Package Handler
FedEx
QA Specialist
FedEx
Swak
FedEx
Master Of Criminal Justice - Criminal Justice
Post University
Medical Assistance - Medical Assistance
Virginia College
GED - GED
Delgado Community College