Alyssa Ohm
Prior Lake,MN
Summary
High-energy Shift Supervisor brings outstanding leadership skills and industry knowledge developed over 6-year career. Polished in overseeing facility operations and delegating work to employees. Positive and upbeat professional with results-focused approach.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Starbucks
Bloomington, MN
08.2021 - Current
- Implemented a customized customer service strategy, leading to an 18% improvement in customer connection scores.
- Responsible for $4,000-$10,000 of cash flow operations per day
- Effectively managed challenging customer interactions by de-escalating tense situations and adhering to company guidelines
- Conferred with management and subordinates to resolve problems or complaints.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
Starbucks Sales Associate/Team Lead
HyVee
Savage, MN
08.2018 - 06.2021
- Memorized over 50 menu items and created custom orders for 200+ customers a day.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Helped customers find specific products, answered questions, and offered product advice.
Education
High School Diploma -
Prior Lake High School
Skills
- Customer-Oriented
- Employee Training
- Cash handling ability
- Staff Motivation
- Charismatic
- Strategic Planning
Accomplishments
- Voted Partner Of The Quarter
References
References available upon request.
Timeline
Shift Supervisor
Starbucks
08.2021 - Current
Starbucks Sales Associate/Team Lead
HyVee
08.2018 - 06.2021
High School Diploma -
Prior Lake High School