Alyssa O’Neill
Canton,Ohio
Summary
Experienced retail and dispensary professional with over 10 years of customer service and leadership experience. Proven ability to manage high-volume operations, oversee cash handling procedures, and lead teams to meet sales and service goals. Strong multitasker with excellent communication skills, attention to detail, and experience in compliance-driven environments.
Overview
8
8
years of professional experience
Work History
Lead Dispensary Agent
The Botanist
Canton, OH
01.2023 - Current
- Oversee daily dispensary operations, ensuring compliance with state regulations and company policies
- Manage cash handling processes including register balancing, deposits, and change orders for petty cash
- Coordinate and execute delivery orders, including intake and preparation of products
- Support and supervise sales floor activity, assisting team members and maintaining efficient workflow
- Process product returns in strict accordance with state guidelines
- Deliver knowledgeable customer service, educating patients on products and assisting with order fulfillment
- Utilize Microsoft Excel for tracking and operational tasks
Dispensary Agent
The Botanist
Canton, OH
01.2021 - 01.2023
- Assisted customers with product selection by providing detailed, informed recommendations
- Processed transactions accurately in a fast-paced environment
- Maintained compliance with all dispensary regulations and procedures
- Supported inventory handling and daily operational needs
Key Carrier / Opening & Closing Manager
Marshalls
Massillon, OH
01.2020 - 01.2022
- Open and close store operations, ensuring readiness and security of the business
- Train, mentor, and develop associates to improve performance and productivity
- Provide leadership support across all store functions as needed
- Promote a team-oriented environment while maintaining high operational standards
Merchandising Coordinator
Marshalls
Massillon, OH
01.2018 - 01.2020
- Manage merchandising for 11 departments, ensuring product presentation is visually appealing and sales-driven
- Plan and execute daily and weekly merchandising strategies based on sales trends
- Oversee freight processing and floor replenishment to maintain inventory flow
- Collaborate with leadership team to drive store performance and meet sales goals
Front End Coordinator
Marshalls
Massillon, OH
- Resolved register issues and supported front-end operations
- Delivered high-level customer service and handled escalations
- Ensured associates completed daily tasks efficiently
Cash Office Associate
Marshalls
Massillon, OH
- Managed daily cash office operations including counting tills and balancing the safe
- Prepared register bags and ensured accuracy for the next business day
- Entered financial data into systems and utilized cash-counting equipment
Education
Fairless High School
Navarre, OHSkills
- Cash Handling & Financial Accuracy
- Retail & Dispensary Operations
- Team Leadership & Training
- Customer Service Excellence
- Merchandising & Sales Strategy
- Compliance & Regulatory Adherence
- Multitasking in Fast-Paced Environments
- Microsoft Excel
Timeline
Lead Dispensary Agent
The Botanist
01.2023 - Current
Dispensary Agent
The Botanist
01.2021 - 01.2023
Key Carrier / Opening & Closing Manager
Marshalls
01.2020 - 01.2022
Merchandising Coordinator
Marshalls
01.2018 - 01.2020
Front End Coordinator
Marshalls
Cash Office Associate
Marshalls
Fairless High School