Misty J Bomsburger
Gainesville
Summary
Dynamic operations and customer service professional with extensive leadership experience across diverse sectors, including financial services, retail, education, and transportation. Proven ability to streamline daily operations, ensure compliance, manage cash flow, and train high-performing teams while consistently delivering exceptional customer experiences in fast-paced environments. Recognized for reliability, strong communication skills, and adept problem-solving capabilities that drive efficiency and enhance service quality. Committed to fostering a positive team culture and exceeding organizational goals through strategic operational excellence.
Overview
10
10
years of professional experience
Work History
Lead Pawnbroker
FIRST OKLAHOMA PAWN / EZ PAWN
Thackerville, OK
07.2024 - 12.2025
- Analyzed market trends and assessed jewelry, electronics, tools, firearms, and collectibles to determine fair loan and resale values.
- Managed loan and purchase negotiations, maintaining strict compliance with all applicable Oklahoma pawn regulations.
- Executed high-volume transaction processing by verifying customer identification and meticulously ensuring accuracy in record-keeping.
- Executed cash drawer reconciliation and implemented secure storage protocols for high-value merchandise.
- Achieved efficient inventory management on eBay through effective listing, pricing, and photography. Streamlined order fulfillment and improved customer satisfaction by addressing inquiries promptly.
Branch Manager
COVINGTON CREDIT
Sherman, TX
07.2022 - 01.2024
- Supervised branch operations, focusing on optimizing collections processes, ensuring timely deposits, and maintaining stringent financial controls.
- Facilitated thorough processing of loan applications, including credit checks and verification of all required documentation.
- Analyzed data and generated operational and financial reports to uphold compliance standards and provide insights for leadership review.
- Assessed staff performance and provided targeted coaching to optimize workflow processes and ensure high levels of customer satisfaction.
- Honored as Team Member of the Month for exceptional performance and collaboration during September and October in North Texas District.
Transportation Receptionist
POTTSBORO ISD
Pottsboro, TX
02.2021 - 07.2022
- Managed documentation and scheduling tasks to optimize transportation services for students in a busy school atmosphere.
- Maintained accurate work order records and organized state-mandated documentation to facilitate regulatory compliance.
- Facilitated effective communication of schedule and route changes to drivers, enhancing operational efficiency.
- Responded to incoming calls on multiline phones, providing accurate information and resolving issues promptly.
Lead Special Education Paraprofessional
POTTSBORO ISD
Pottsboro, TX
10.2015 - 02.2021
- Implemented specialized instructional strategies to address diverse learning requirements of students with special needs.
- Maintained comprehensive records of IEP accommodations to support compliance and educational effectiveness.
- Oversaw daily living skills training, prioritizing safety and compliance to foster an inclusive environment.
Education
Associate of Science - Business Administration And Management
Grayson College
Denison, TXSkills
- Operations & Team Leadership
- Customer Service & Conflict Resolution
- Cash Handling & Financial Accuracy
- Collections & Loan Processing
- Compliance & Documentation
- Inventory Management & eCommerce (eBay)
- Multiline Phone Systems
- Training & Workflow Improvement
Timeline
Lead Pawnbroker
FIRST OKLAHOMA PAWN / EZ PAWN
07.2024 - 12.2025
Branch Manager
COVINGTON CREDIT
07.2022 - 01.2024
Transportation Receptionist
POTTSBORO ISD
02.2021 - 07.2022
Lead Special Education Paraprofessional
POTTSBORO ISD
10.2015 - 02.2021
Associate of Science - Business Administration And Management
Grayson College
ADDITIONAL EXPERIENCE
- Collections Specialist — Capio Partners, Sherman, TX
- Customer Service & Claims Adjuster — Cigna Healthcare, Denison, TX
- Blackjack & Poker Dealer — Choctaw Casino, Durant, OK
PROFESSIONAL STRENGTHS
- Dependable and detail-oriented
- Strong verbal and written communication
- Adaptable across industries
- Trusted with sensitive information and cash handling