Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alyssa Ortiz

Queens

Summary

Highly skilled medical assistant with extensive experience in remote clinical quality assurance and a background as an ophthalmic assistant. Proficient in accurately reviewing medical records, ensuring compliance with HIPAA and clinical guidelines, and collaborating with healthcare teams to improve documentation quality. Strong knowledge of medical terminology, anatomy, physiology, and medications, along with expertise in multiple electronic health record (EHR) systems and Microsoft Office applications. Detail-oriented with excellent communication and analytical skills, ability to work independently, and commitment to maintaining high standards in medical documentation. Experience in patient care, diagnostic procedures, and administrative support in ophthalmology settings. Adept at multitasking, problem-solving, and thriving in fast-paced, high-pressure environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Quality Assurance Specialist (Physician Assistant Services)

Dane Street LLC
07.2024 - Current
  • Performed quality assurance review of peer review reports, correspondences, addendums, or supplemental reviews
  • Ensured clear, concise, evidence-based rationales have been provided in support of all recommendations and/or determinations
  • Ensured that all client instructions and specifications have been followed and that all questions have been addressed
  • Ensured each review is supported by clinical citations and references when applicable and verifies that all references cited are current and obtained from reputable medical journals and/or publications
  • Ensured the content, format, and professional appearance of the reports are of the highest quality and in compliance with company standards
  • Ensured that the appropriate board specialty has reviewed the case in compliance with client specifications and/or state mandates and is documented accurately on the case report
  • Verified that the peer reviewer has attested to only the fact(s) and that no evidence of reviewer conflict of interest exists
  • Ensured the provider credentials and signature are adhered to the final report
  • Identified any inconsistencies within the report and contacts the Peer Reviewer to obtain clarification, modification or correction as needed
  • Assisted in resolution of customer complaints and quality assurance issues as needed
  • Ensured all state mandates are adhered to at all times
  • Provides insight and direction to management on consultant quality, availability and compliance with all company policies and procedures and client specifications
  • Promoted effective and efficient utilization of company resources
  • Participated in various educational and or training activities as required
  • Performed any rushed/urgent duties as assigned throughout the day
  • Performed outgoing phone calls to providers and clients

Medical Assistant/Ophthalmic Technician

Focus Eye Care and Surgery
05.2022 - 07.2024
  • Followed a fast-paced workflow fulfilling tasks such as incoming and outgoing orders, checking in patients, documentation, patient notification, and record keeping while doing it in an accurate and timely matter and in COT scope of practice in compliance with HIPAA
  • Experience working with EMR systems such as Nextech and Practice+
  • Performing intakes and obtaining information such as patient’s chief complaints as well as obtaining demographic information in a timely manner
  • Monitored and facilitated patient flow in the clinic and on the imagining rooms
  • Working collaboratively with other clinical staff as well as assisting with training non-certified technician and students
  • Performed ophthalmological testing and procedures (Auto-refraction, visual acuity, color plate test, fundus photography, specular microscopy, corneal topography, IOL, visual fields, A-scan/B- Scan, OCTs, iDesign, and Excimer Laser)
  • Scribed alongside ophthalmologist performing tasks such as charting, dilating, procedures, and lasers
  • Performed patient pre and post-op surgical testing and paper work
  • Trained in educating and administering TearCare dry eye treatment
  • Trained in administering allergy testing as well as acquiring result
  • Certified and trained to use iDesign Refractive Studio, IntraLase iFS, Femtosecond, and STAR excimer laser

Medical Assistant Intern

New York Presbyterian Multispecialty
09.2021 - 12.2021
  • Worked in numerous departments such as primary care, endocrinology, urology, cardiology, and Rheumatology
  • Performed vitals, EKG, blood draws on numerous patients; interviewed patients
  • Prepared equipment and sanitized the work environment
  • Collected urine samples, transported them, and tested urine samples
  • Obtained knowledge and learned to operate Dexcom and upload data from Dexcom to Epic

Education

Associate of Applied Science - Medical Assistant

Queensborough Community College
Oakland Gardens, NY
01-2021

Skills

  • Detail-oriented
  • Quality assurance
  • Problem-solving skills
  • Analytical thinking
  • Team collaboration
  • Customer service
  • Quality improvements
  • Team leadership
  • Regulatory compliance
  • Customer focus
  • Performance monitoring
  • Documentation and reporting

Certification

NHA - Certified Phlebotomy Technician (NHA-CPT) Dec 2021

Johnson & Johnson | Vision - STAR S4 IRM Excimer Laser Certification - Jan 2024

Johnson & Johnson | Vision - iFS Femtosecond Laser Certification - Jan 2024

Johnson & Johnson | Vision - iFS Femtosecond Laser Arcuate Incision Creation Certification- Jan 2024

Johnson & Johnson | Vision - iFS Femtosecond Laser Inlay Pocket Creation Certification - Jan 2024

Johnson & Johnson | Vision - iFS Femtosecond Laser Catarct Suite - Jan 2024

Johnson & Johnson | Vision - iDESIGN Refractive Studio - Jan 2024

Johnson & Johnson | Vision - IntraLase Technology Enabled Keratoplsasty Certification - Jan 2024

Timeline

Quality Assurance Specialist (Physician Assistant Services)

Dane Street LLC
07.2024 - Current

Medical Assistant/Ophthalmic Technician

Focus Eye Care and Surgery
05.2022 - 07.2024

Medical Assistant Intern

New York Presbyterian Multispecialty
09.2021 - 12.2021

Associate of Applied Science - Medical Assistant

Queensborough Community College
Alyssa Ortiz