Alyssa Ortiz
Jacksonville,AL
Summary
Professional with strong background in optical technology, bringing proven track record of precision in lens crafting, equipment maintenance, and customer service. Known for collaborative approach, consistently adapting to team needs and ensuring high quality results. Skilled in operating advanced optical instruments, troubleshooting technical issues, and maintaining workflow efficiency. Dependable and focused on delivering optimal performance in fast-paced environment.
Overview
10
10
years of professional experience
Work History
Optical Technician
Vision Source Of Rainbow City
Rainbow City, AL
11.2021 - 08.2025
- Improved workflow efficiency by maintaining and calibrating optical equipment regularly.
- Collaborated with optometrists to perform eye examinations, prioritizing accurate outcomes and a welcoming environment for patients.
- Reduced wait times by effectively scheduling appointments and managing patient flow within the office.
- Streamlined optical service processes to improve patient satisfaction and service accuracy.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
Dental Receptionist
Quantum Dental
Boynton Beach, FL
02.2017 - 01.2021
- Outlined specific oral care guidelines for patients post-treatment, focusing on procedures such as restoration placements to promote healing.
- Communicating with patients and suppliers (e.g., scheduling appointments, answering multi phone lines, billing and ordering supplies)
- Verify insurance eligibility
- Managed copayment collection activities, ensuring compliance with billing protocols and enhancing patient satisfaction.
- Collaborated with dentist to execute chairside treatments, adhering to established protocols and patient needs.
Grill Cook
Aramark
Stuart, FL
08.2015 - 02.2017
- Operated and maintained grill equipment to ensure optimal performance and food safety standards.
- Prepared a variety of grilled items, adhering to recipes and presentation guidelines for high-quality meals.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Monitored inventory levels, placing orders for high-quality ingredients as needed to ensure freshness.
- Managed inventory and maintained optimal stock levels, minimizing food waste and reducing costs.
Education
High School Diploma -
Skills
- Microsoft Word
- Excel
- Eagle Soft
- Type 40 words per minute
- RevolutionEHR
Timeline
Optical Technician
Vision Source Of Rainbow City
11.2021 - 08.2025
Dental Receptionist
Quantum Dental
02.2017 - 01.2021
Grill Cook
Aramark
08.2015 - 02.2017