Alyssa Overson
Summary
Dynamic and empathetic professional with a strong background as a Veterinary Assistant at VCA Wyoming Animal Hospital. Proven ability to maintain composure under pressure while delivering exceptional client support and ensuring accurate data management. Skilled in animal handling and fostering positive relationships, enhancing client satisfaction and promoting optimal healing outcomes.
Overview
3
3
years of professional experience
Work History
Veterinary Assistant
VCA Wyoming Animal Hospital
03.2024 - 05.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Educated clients on proper aftercare procedures, minimizing complications and promoting optimal healing results..
- Kept areas neat and clean and equipment sanitized.
- Positioned animals for diagnostic imaging such as x-rays and scans.
Kennel Technician
Canine Country Club
11.2023 - 01.2024
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Enhanced animal socialization skills through daily interaction and playtime activities.
Administrative Assistant
Placaso Ink and Art Studio
01.2022 - 09.2023
- Assisted tattoo artists with their wok and ensured a high-level of customer satisfaction.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Scheduled appointments in a timely manner and managed customer database.
- Managed financial transactions including payments deposits and refunds.
- Maintained a clean organized shop
- Provided exceptional customer service by addressing inquiries promptly and professionally, nurturing positive client relationships.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Education
ECademy High School
Albuquerque, NMSkills
- Effective adaptability in high-pressure situations
- Client support
- Maintained composure under pressure
- Efficient data input
- Prioritization and scheduling
- Experienced in software utilization
- Calendar Managment
- Empathetic
- Confidentiality
- Patience and resilience
- Animal handling expertise
- Canine behavior
- Safety control
References
Shawn Trujillo
Cell: 1 (505) 791-3123
Relation: Former employer at Placaso Ink&Art Tattoo Studio
James Romero
Cell: 1 (505) 250-6306
Relation: Former manager at VCA Wyoming Animal Hospital
Nadine Bustos
Cell: (505) 927-7679
Relation: Family Friend
Timeline
Veterinary Assistant
VCA Wyoming Animal Hospital
03.2024 - 05.2025
Kennel Technician
Canine Country Club
11.2023 - 01.2024
Administrative Assistant
Placaso Ink and Art Studio
01.2022 - 09.2023
ECademy High School
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