ALYSSA PACHECO
Sun City Center,FL
Summary
Organized administrative and client support professional with experience in healthcare, patient services, and recruiting. Manages confidential information, data entry, and high-volume scheduling with accuracy. Delivers effective communication and leadership in dynamic environments, ensuring seamless support and adaptability to changing priorities.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Remote Recruiter
L&E Research
Tampa, FL
05.2024 - Current
- Recruited and screened participants to ensure alignment with client research study and focus group criteria.
- Conduct phone screenings using study-specific qualification criteria and screening guidelines.
- Scheduled qualified participants and coordinated appointment confirmations and follow-up communications to enhance participant engagement.
- Managed multiple studies with evolving recruitment requirements while ensuring accuracy, organization, and confidentiality in participant records.
- Maintain accurate participant records and complete data entry using internal databases, Excel, and Google Workspace.
Patient Services Lead
GrowHealthy
Brandon, FL
04.2022 - 11.2023
- Led and trained team members while maintaining accurate documentation and ensuring compliance with established policies and procedures.
- Managed daily operations, patient information, inventory documentation, and administrative tasks with strong attention to detail.
- Supported patients by answering questions, addressing concerns, and providing professional and confidential service in a regulated environment.
Patient Services Associate
GrowHealthy
Brandon, FL
04.2021 - 03.2022
- Assisted patients professionally, addressing questions and identifying individual needs to provide a positive patient experience.
- Communicated with patients in person and by telephone, providing clear information and resolving concerns.
- Maintained accurate patient information and documentation while following company policies and regulatory requirements.
- Supported daily administrative and operational tasks while maintaining confidentiality, accuracy, and attention to detail, contributing to smooth daily operations.
Health Care Representative
Maximus Federal Services
Riverview, FL
09.2018 - 03.2021
- Managed a high volume of inbound calls while accurately documenting patient interactions in web-based systems.
- Assisted patients by phone, addressing questions and concerns while providing professional and compassionate support.
- Resolved routine patient inquiries and escalated complex concerns to the appropriate department for timely resolution.
- Maintained confidentiality of sensitive patient information while following established policies and procedures.
- Successfully transitioned from an on-site call center environment to remote operations while maintaining productivity, accuracy, and quality service.
Education
High School Diploma -
East Bay High School
Gibsonton, FL05-2018
Skills
- Participant Recruitment
- Data Entry
- Scheduling & Coordination
- Administrative Support
- Confidentiality Management
- Attention to Detail
- Patient Support
Certification
- Life Insurance
- Cosmetology
Timeline
Remote Recruiter
L&E Research
05.2024 - Current
Patient Services Lead
GrowHealthy
04.2022 - 11.2023
Patient Services Associate
GrowHealthy
04.2021 - 03.2022
Health Care Representative
Maximus Federal Services
09.2018 - 03.2021
High School Diploma -
East Bay High School