Alyssa Palmore
Sandy Hook,VA
Summary
Reliable and detail-oriented professional with experience in office operations and foundational telemetry training. Certified in phlebotomy with knowledge of infection control standards. Strong communication and organizational skills with the ability to provide efficient support in a fast paced environment while ensuring smooth daily operations.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Monitor Technician
Bon Secours St. Mary's Hospital
Richmond, VA
06.2026 - Current
- Responds to alarms regarding detached leads, battery, rate and rhythm changes by communicating with nursing staff
- Continuously monitors multiple screens for abnormal heart rhythms using telemetry equipment
- Measures intervals on ECG strips
- Documents rhythm changes in the EMR system
- Assists with admitting, transferring and discharging patients from telemetry monitoring systems
Front Desk Coordinator
Medi Weightloss Clinics
Midlothian, VA
10.2024 - 05.2026
- Handled incoming phone calls and responded to patient inquiries
- Greeted patients and assisted with check in and check out procedures
- Scheduled appointments and maintained patient records
- Handled invoices and collected balances
- Ensured accurate data entry for billing purposes
- Scanned and uploaded documents into patient charts
- Maintained patient confidentiality and professionalism
- Verified insurance benefits and confirmed coverage
- Ensured patient charts are completed and up to date
Sales Associate
Izzie's Consigning with Grace
Midlothian, VA
01.2024 - 07.2024
- Managed incoming phone calls and responded to customer inquiries in a professional and timely manner
- Coordinated appointment scheduling
- Processed inventory by pricing, tagging and entering merchandise into the store's database
- Maintained visually appealing displays through strategic placement and organization of merchandise throughout the store
- Supported daily store operations while delivering exceptional customer support
Membership Representative
YMCA Of Greater Richmond
Powhatan, Virginia
04.2023 - 11.2023
- Managed all incoming phone calls and assisted members with questions and inquiries
- Processed membership applications, renewals and billing transactions
- Maintained accurate membership records and account information
- Addressed concerns and provided appropriate solutions to ensure member satisfaction
- Scheduled appointments, activities and facility services
- Established positive relationships with members through effective communication and customer support
Education
Certified Phlebotomy Technician (CPT) - Phlebotomy Training
AlliedRx Institute of Healthcare
Richmond, VAPowhatan High School
Powhatan, VASkills
- Telemetry monitoring
- Medical terminology
- Data entry
- HIPAA
- Appointment scheduling
- Office administration
- Verbal and written communication
- Adaptability
- ECG interpretation
- EMR
- Venipuncture
- Insurance verification
- Microsoft office
- Time management
- Attention to detail
- Phone etiquette
- Office operations
Certification
NHA Certified Phlebotomy Technician | October 2025
Timeline
Monitor Technician
Bon Secours St. Mary's Hospital
06.2026 - Current
Front Desk Coordinator
Medi Weightloss Clinics
10.2024 - 05.2026
Sales Associate
Izzie's Consigning with Grace
01.2024 - 07.2024
Membership Representative
YMCA Of Greater Richmond
04.2023 - 11.2023
Certified Phlebotomy Technician (CPT) - Phlebotomy Training
AlliedRx Institute of Healthcare
Powhatan High School