Alyssa Pando
Ventura,CA
Summary
Detail-oriented professional with over 10 years of experience in customer service and receptionist work. Strong problem-solving and communication skills.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Your Concierge Connection
09.2022 - Current
- Managing a small team that is heavily involved with assisting in all events at the lifestyle center The Collection at RiverPark. These events included concerts, Tree Lighting ceremonies, Kids Clubs and more.
- Implementing various documents to create structure and organization of the team.
- Creating social media and blog content for The Collection at RiverPark and Your Concierge Connection.
- Directing emails, phone calls and applications between the public and the appropriate agent or department manager.
Receptionist
Invisible Fence Ventura
01.2021 - 08.2022
- Facilitated communication between clients and field operators.
- Assisted clients in scheduling appointments over the phone, including reminders and follow-ups.
- Processed client information and payments into computer database.
Bookseller
Barnes & Noble
02.2017 - 03.2020
- Provided phone, computer and basic Nook troubleshooting service for customers.
- Upsold product by aligning customers' tastes with new books and authors.
- Emphasis in organization and cleanliness of merchandise.
Teacher's Assistant
Sacred Heart School
08.2016 - 06.2018
- Supported the kindergarten teacher in daily classroom activities like group reading, computer labs and supervision.
- Established healthy relationships with students through academic, emotional and behavioral aid.
- Maintained a tidy and clean classroom consistent with safety and health standards.
Education
Associate of Arts in English -
Ventura College
Ventura, CA05.2018
Skills
- English Grammar
- Computer Literacy
- Customer Relations
- Team Motivation
- Problem-Solving
- Content Creation
References
- Madison Collins, 805-290-3265
- Marcia Foote, 801-660-5211
Timeline
Assistant Manager
Your Concierge Connection
09.2022 - Current
Receptionist
Invisible Fence Ventura
01.2021 - 08.2022
Bookseller
Barnes & Noble
02.2017 - 03.2020
Teacher's Assistant
Sacred Heart School
08.2016 - 06.2018
Associate of Arts in English -
Ventura College